Edmentum
Education Technology
SeniorSalesforceAdministrator
“Senior Salesforce Administrator at Edmentum. Skills: Salesforce Administration, Sales Cloud, Service Cloud, Declarative Development. Administer and support Salesforce. Administer and enhance Salesforce Sales Cloud”
What You'll Achieve.
ensure that all students have access to flexible learning environments; educators have the tools they need to support their students; ignite student potential; improve learning outcomes for all students
Industry & Context.
Excellent problem-solving skills; Troubleshoot and resolve system issues
Ability to work core business hours (8–5 in any US time zone), occasional evening/weekend support for major releases, Willingness to travel up to 10% as needed
What They're Looking For.
Must Have
5+ years hands-on experience administering Sales Cloud and Service Cloud, Salesforce declarative development, Flow Builder, Salesforce Administrator certification, Platform App builder certification, Conga Contracts or similar CLM tools, Agile/Scrum experience, Excellent communication, problem-solving, stakeholder engagement skills, Ability to work core business hours (8–5 in any US time zone), occasional evening/weekend support for major releases
Nice to Have
Familiarity with Apex, Lightning Web Components (LWC), Salesforce CPQ or Revenue Cloud, AI or automation tools, Passion for education, mission-driven mindset
What You'll Do.
Administer and support Salesforce
Administer and enhance Salesforce Sales Cloud
Administer and enhance Salesforce Service Cloud
Administer and enhance Salesforce CPQ
Configure and support Salesforce embedded applications
Configure and support Salesforce integrations
Manage support requests
Manage configuration changes
Manage bulk data updates
Troubleshoot and resolve system issues
Stay current with Salesforce releases
Identify opportunities to improve system functionality
Identify opportunities to improve user experience
Document system configurations
Support end-user training
Support user adoption
Participate in Agile/Scrum ceremonies
Contribute to sprint planning
Contribute to sprint delivery
How You'll Work.
Team & Collaboration
Collaborate with stakeholders; Collaborate with business stakeholders; Collaborate with IT partners; Mentor and train other team members; Mentor and support other administrators; Mentor and support team members
Communication Scope
Excellent communication; stakeholder engagement skills
Process & Methodology
Agile/Scrum ceremonies, sprint planning, sprint delivery
Applying for this Senior Salesforce Administrator role?
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