Salesforce
Technology
SeniorSalesSupportEngineer(CloudPlatform/DevOps)
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“Senior Sales Support Engineer (Cloud Platform / DevOps) at Salesforce. Skills: Cloud Infrastructure, DevOps, Automation, Data Engineering. Design demo environments. Deploy demo environments”
What You'll Achieve.
Accelerate sales cycles; Close strategic deals; Ensure technical demonstrations are reliable; Ensure technical demonstrations are secure; Ensure technical demonstrations are impressive; Reduce manual provisioning time; Optimize cloud spend; Maximize team productivity
Industry & Context.
Pro-actively resolve infrastructure issues
24x5 support, On-call rotation 2 times a month
What They're Looking For.
Must Have
5 to 8 years of experience, B. Tech / B. E or equivalent technical degree, Deep hands-on experience with at least two major cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, Ansible), Proficient with Docker, Proficient with Kubernetes, Setting up secure CI/CD automation pipelines, Scripting skills (Python and Shell), Advanced administration of Linux (RedHat/Ubuntu), Advanced administration of Windows environments
Nice to Have
Knowledge of Informatica products, Relevant Cloud certifications, AI certifications
What You'll Do.
Design demo environments
Deploy demo environments
Maintain demo environments
Develop automation frameworks
Reduce manual provisioning time
Ensure peak performance of IDMC services
Ensure high availability of IDMC services
Establish SLAs for demo environment availability
Maintain SLAs for demo environment performance
Monitor cloud resources
Pro-actively resolve infrastructure issues
Implement FinOps strategies
Automate deployments using CI/CD pipelines
Implement security best practices
Remediate vulnerabilities
Manage access controls
Explain complex technical concepts
Create technical documentation
Maintain knowledge base articles
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Solution Engineers; Product Specialists; Solution Architects; Cloud Operations teams; Product Operations teams; Sales Executives
Communication Scope
Explain complex technical concepts
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category User Experience Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a Senior Sales Support Engineer with a deep background in cloud infrastructure management, automation, scripting and SRE practices to join our team in Bangalore. You will partner closely with Solution Engineers, Product Specialists and Solution Architects to provision, maintain and optimize robust infrastructure for high-stakes Proof of Concepts (POCs), Workshops and global Product Demos. Beyond infrastructure management, you will drive automation—creating efficient deployments, optimizing cloud spend (FinOps) and utilizing GenAI tools to maximize team productivity. This is a high-impact role where your expertise in Cloud infrastructure, DevOps and Data engineering will directly contribute to accelerating sales cycles and help close strategic deals by ensuring our technical demonstrations are reliable, secure and impressive. You will report to the Manager, Sales Support Engineering. **Key Responsibilities** * **Platform Management & Automation:** * Design, deploy and maintain highly available Demo and POC environments across multi-cloud platforms and on-premises environments * Develop automation frameworks using Terraform, Ansible and
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