PagerDuty
Technology
SeniorSalesStrategyandOperationsAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Sales Strategy and Operations Analyst at PagerDuty. Skills: Sales operations, Revenue operations, Data analysis, Process scalability. Manage daily operational requests. Optimize territory management”
What You'll Achieve.
Enable revenue growth
Industry & Context.
Data-driven insights; Operational improvements; Troubleshoot reporting discrepancies; Resolve data quality issues
What They're Looking For.
Must Have
3-5 years sales operations, 3-5 years revenue operations, 3-5 years strategy & operations, Proficiency in Salesforce, Advanced Excel skills, Advanced Google Sheets skills, Experience with data analysis, Build scalable processes, Drive operational improvements, Excellent communication skills, Partner cross-functionally, Work independently, Project management capabilities
Nice to Have
Experience with Tableau, Experience with similar BI tools, SQL skill, Support commercial sales teams, Support mid-market sales teams, Familiarity with BDR operations, Familiarity with SDR operations, Familiarity with lead routing, Experience in SaaS sales, Experience in technology sales
What You'll Do.
Manage daily operational requests
Optimize territory management
Optimize account assignments
Optimize rep coverage
Serve as business partner
Address operational needs
Address process questions
Support forecasting processes
Support pipeline reviews
Build scalable processes
Implement scalable processes
Identify operational inefficiencies
Improve team productivity
Document standard operating procedures
Maintain standard operating procedures
Respond to data requests
Maintain Salesforce dashboards
Update Salesforce reports
Ensure data reliability
Identify best sources of truth
Conduct analysis on customer accounts
Ensure data integrity
Troubleshoot reporting discrepancies
Resolve data quality issues
How You'll Work.
Team & Collaboration
Partner with Finance; Partner with IT; Cross functional projects; Work with stakeholders
Communication Scope
Communication skills
Process & Methodology
Project management
Full Job Description
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights. Key Responsibilities Operational Support & Execution Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization Serve as a strategic business partner to the AVP of Commercial Sales Serve as primary point of contact for commercial teams on operational needs and process questions Support weekly/monthly forecasting processes and pipeline reviews Process Design & Scalability Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation) Identify operational inefficiencies and design solutions to improve team productivity Partner with Finance, IT and other peers on cross functional projects Document and maintain standard operating proc
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