Replicant

Contact Center Automation

SeniorSalesEngineer

St. Louis, Missouri, United States FULL TIME Remote Friendly
The Brief

“Senior Sales Engineer at Replicant. Skills: Sales Engineering, AI Agents, Customer Service. Gather customer requirements. Own the technical side of the sales process”

What You'll Achieve.

Win new business opportunities; Demonstrate the value of Replicant’s platform; Ensure trial success

Industry & Context.

Contact Center Automation
Problems you'll solve

Think through integration; Develop solutions; Optimize performance; Uncover trends, insights, and areas for automation or improvement

What They're Looking For.

Must Have

5+ years in a Solutions Engineering or similar customer-facing technical role, Curiosity about AI, some experience with prompt engineering (formal or self-taught), Familiarity with APIs and authentication methods (e. g. , REST, OAuth 2. 0), Clear written and verbal communication, with an ability to tailor your message, A collaborative, get-things-done mindset, A degree in Computer Science, Information Systems, or equivalent experience

Nice to Have

Experience with tools like Salesforce, Zendesk, or working in/with call centers

What You'll Do.

Gather customer requirements

Own the technical side of the sales process

Identify technology trends

Use visualization tools

Review and write API specifications

Design and refine conversational AI agents

Lead hands-on trials with prospects

Analyze conversational data

Translate findings into clear narratives

Collaborate cross-functionally

Attend customer meetings

Provide technical support

How You'll Work.

Team & Collaboration

Work closely with the sales team; Collaborate cross-functionally with sales, product, and engineering teams; Ensure trial success and stakeholder alignment; Provide technical support to the Account Executives

Communication Scope

Clear written and verbal communication; Ability to tailor your message; Speaking to all levels of the organization; Translate findings into clear narratives

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