IGT1
Technology
SeniorSaaSOperationsEngineer(IGT1)
“Senior SaaS Operations Engineer (IGT1) at IGT1. Skills: SaaS Operations, Microsoft Azure, AWS, Linux, Kubernetes, Containerization, NoSQL databases, Infrastructure automation, Incident Handling, ITSM tools. Execute standardized services from our service catalogue without supervision. Execute non-standard changes based on level of expertise and prior experience”
What You'll Achieve.
Maximize efficiency; Spur growth; Develop and deliver world-class product and services; Create long-term value; Contribute directly to high-impact, enterprise-level initiatives; End-to-end service delivery to our customers
Industry & Context.
Independent and out of the box problem solving and troubleshooting skills
Work hours and schedule may vary according to the company’s needs and in compliance with local legal requirements, May be required to work hours or shifts outside your regular schedule, Paid overtime or additional compensation or offered time off in lieu, Work for a North American Shift
What They're Looking For.
Must Have
Microsoft Azure Administrator (AZ-104) Certification, At least 2 more certifications in either Linux, AKS, Elastic or Redis, 3-4 Years proven track record in Azure and/or AWS cloud technologies, 3-4 Years experience with NoSQL databases like Redis, Elastic Search, etc., 3-4 Years experience in containerization and microservices technologies, 2-3 Years experience with gitops tooling, More than 4 years of experience with Linux and understanding of Linux based software stacks, Kubernetes administration knowledge, Hands-on experience with ITSM tools like Jira Service Desk, Service Now, etc., Knowledgeable about on-call management tools like OpsGenie, PagerDuty, etc., Experience as an L1 or L2 support engineer, Knowledgeable about Infrastructure automation frameworks like Ansible, Terraform, etc., Knowledgeable about monitoring technologies, Independent and out of the box problem solving and troubleshooting skills, Excellent written and spoken knowledge of English, Focused on customer success, Be a team player, Attention to detail
Nice to Have
Sitecore SAAS offerings experience
What You'll Do.
Execute standardized services from our service catalogue without supervision
Execute non-standard changes based on level of expertise and prior experience
Dispatch and check status of open service requests
L2 Incident handling based both on existing troubleshooting guides and out of the box troubleshooting capabilities
Play an active role in the incident management process
Contribute to root cause analysis efforts
Contribute to technical calls with customers
Initiate collaboration with other engineering teams to deblock service delivery or incident resolution
Application and infrastructure deployment and maintenance services
Monitoring and event management
Track infrastructure project progress in collaboration with Manager
SaaS Operations Delivery
Make active suggestions to improve quality of the work
Make improvements to runbooks and/or create new runbooks under supervision of the Manager
SaaS Operations Delivery
Mentorship of the Junior SaaS Operations Engineers
How You'll Work.
Team & Collaboration
Initiate collaboration with other engineering teams to deblock service delivery or incident resolution; Track infrastructure project progress in collaboration with Manager, SaaS Operations Delivery; Mentorship of the Junior SaaS Operations Engineers
Communication Scope
Excellent written and spoken knowledge of English; Contribute to technical calls with customers
Process & Methodology
Track infrastructure project progress
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