PVH
Fashion
SeniorRetailPOSEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Retail POS Engineer at PVH. Skills: POS Systems, System Design, Vendor Management, Technical Support. Act as the focal point of contact for the Retail POS Support team. Provide operational and technical support for the Retail POS Group specific IT systems”
What You'll Achieve.
Ensure systems run smoothly and are scalable for future growth; Achieve ongoing PCIDSS compliance
Industry & Context.
Analyse complex situations and achieve outcomes; Problem determination guides
Participate in a 24x7x365 on call support roster, 14-month fixed term contract
What They're Looking For.
Must Have
Tertiary qualifications and/or equivalent experience in a relevant field, Proven ability to think strategically, analyse complex situations and achieve outcomes, Demonstrated ability to liaise with vendors and technical staff, Excellent written and verbal communication skills, Proven experience in working in an agile working autonomously as well as part of a team
Nice to Have
Demonstrated experience with POS Systems with Magenta Retail Systems, RFID, PC - Eftpos Payment Systems software and hardware highly desirable, Experience in working with vendors on software solutions and aligning on roadmaps, process knowledge regarding “Sales in Stores” (incl. gift cards, employee sales, etc.)
What You'll Do.
Act as the focal point of contact for the Retail POS Support team
Provide operational and technical support for the Retail POS Group specific IT systems
Provide support to the Retail POS Team Leader
Business as usual support activities
Change request/project activities
Drive operational excellence for the POS systems
Ensure systems run smoothly and are scalable for future growth
Design solutions and drive implementations with our vendors to fulfil business and technical requirements
design functions or processes
and identify skill or training needed when addressing any issues
Serve as the escalation point for all retail store support issues
Liaise between Global Service Desk
Field following up with internal and external suppliers as required
Maintain an updated inventory and configuration system encompassing all Retail Store POS related hardware and software
Conduct regular audits
Monitor and report system performance
outages relating to the Retail Store network
maintain and modify POS reports to share with relevant stakeholders
test and install new retail POS systems and Hardware
Develop and keep up-to-date documentation of technical processes and problem determination guides
Liaise with external vendors
internal key business users to achieve ongoing PCIDSS compliance
Creates or assists team members in writing user documentation
How You'll Work.
Team & Collaboration
Liaise between Global Service Desk, Field following up with internal and external suppliers as required; Liaise with external vendors, internal key business users; Assists team members in writing user documentation, instructions, and procedures; Working as part of a team
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
Change request/project activities, Drive implementations with our vendors
Full Job Description
**Design Your Future at PVH** Senior Retail POS Engineer **WHY PVH?** * Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van Heusen * Paid Parental Leave Scheme as per Company Policy * Summertime hours schedule * Corporate discount with Medibank * Employee activities calendar * Annual Flu Shot Clinic * Free membership to Headspace meditation app * Access to Employee Assistance program * Referral bonus * Strong focus on Corporate Responsibility * Inclusive, diverse, and equal opportunity employer **About the Role** As the Senior Retail POS Engineer, you will act as the focal point of contact for the Retail POS Support team and provide operational and technical support for the Retail POS Group specific IT systems. You will provide support to the Retail POS Team Leader. The role also includes business as usual support activities and change request/project activities. Based at our Head Office in the heart of the CBD, located at 388 George Street 2000, this is a full-time, **_14-month fixed term contract_** , working from home and in the office weekly. **Duties & Responsibilities** * Drive operational excellence for the POS systems and make sure systems run smoothly and are scalable for future growth. * Design solutions and drive implementations with our vendors to fulfil business and technical requirements. * Propose actions, design functions or processes, and identify skill or training needed when addressing any issues. * Serve as the escalation point for all retail store support issues, and liaise between Global Service Desk, Field Support; following up with internal and external suppliers as required. * Maintain an updated inventory and configuration system encompassing all Retail Store POS related hardware and software. Conduct regular audits. * Monitor and report system performance, outages relating to the Retail Store network. * Create, maintain and modify POS reports to share with relevant stakeholders. * Stage, test and install new retail POS sy
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