SeniorResolutionsSpecialist

## Description About Fig Build a better way to borrow Fig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays . Since launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers. Supported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup. ## The Role As a Senior Resolutions Specialist at Fig, you will play a critical role in overseeing and optimizing our recovery operations. Acting as a key point of contact internally for escalations related to external collections vendors, you will help ensure operational excellence, compliance, and effective borrower resolution strategies across the collections lifecycle. This role is ideal for someone who thrives in a fast-paced environment, has strong experience in debt recovery operations, vendor management, escalations, and payment negotiations, and can balance operational oversight with hands-on problem solving when needed. Reporting to the Senior Manager of Resolutions & Recovery, you will take ownership of escalated accounts, support operational improvements, collaborate cross-functionally, and help drive performance across both internal and external collections operations. You will also contribute to vendor oversight, quality assurance initiatives, AI tooling optimization, and data-driven process enhancements. This is a senior-level role requiring strong knowledge of Canadian collections practices, systems, payment negotiations, and customer resolution strategies. Bilingual French/English candidates are strongly preferred and considered a major asset. This pos