KONE
SeniorResidentEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Resident Engineer at KONE. Skills: Customer Relationship Management, End-to-End Sales, Site Supervision, People Management. Develop customer relationships. Create customer relationships”
What You'll Achieve.
Meet sales budget; Meet pricing targets; Ensure customer satisfaction; Achieve R80 targets; Achieve sales targets; Achieve add-on sales; Achieve variations
Industry & Context.
Solve complaints; Design solutions; Cost control; Risk assessment
What They're Looking For.
Must Have
Meet sales budget, Meet pricing targets, Site readiness communicated, Order contents validated, Project categorization correct, Gather market information, Gather competitor information, Timely reporting, Accurate reporting, Site safety secured, Environmental aspects managed, Financial result managed, Installation program prepared, Resource planning done, Material delivery planned, Tool delivery planned, Subcontractor orders placed, Non KONE material orders placed, Site preparations done, Site readiness followed up, Correct installation methods used, Cost control maintained, Administrative activities completed, Human resource management done, Project progress reported, Project documentation maintained, Company systems updated, Site activities planned, Site activities executed, Final testing completed, Handover to maintenance done, Sub-contractor quality managed, Sub-contractor safety managed, Internal communication managed, External communication managed, Add-on sales achieved, Variations achieved, People development managed, People wellbeing managed, Team performance managed, Individual performance managed, Installation team motivated, Field operative training needs identified, Training plans managed
Nice to Have
Solution selling methodology with architects, Solution selling methodology with developers, Solution selling methodology with consultants, Digital offering demonstrated to influencers, Digital offering demonstrated to customers, Customer satisfaction ensured, Complaints solved, Customer data correct in CRM, Influencer data correct in CRM, Contact data correct in CRM, Technical know-how requested from CSE, Pre-tender reviews arranged, Pre-booking reviews arranged, Sales-to-Operations handover ensured, Order received validated, Negotiation process outcome validated, Terms and conditions validated, Quality validated, Safety validated, Project until Order Booking accounted, Decision to start tendering validated, Gate approver validated, Finance function supported, Money collection supported, Individual sales plan executed, Consultative sales customer visits conducted, Won reasons documented, Lost reasons documented, Opportunity data correct in CRM, Sales targets achieved, Installation project delivered, Customer satisfaction during installation, Installation quality managed, Sub-contractor relationship maintained, Professional relationship with sub-contractors maintained, Installation team organized, Installation team communicated, Installation team controlled, Installation team planned, Installation team objectives determined, Installation team plans determined, Field operative training managed
What You'll Do.
Develop customer relationships
Create customer relationships
Drive solution selling methodology
Create value for customers
Demonstrate value of digital offering
Create sales opportunities
Ensure customer satisfaction
Document customer information
Document contact information
Generate opportunities
Set optimal market pricing
Request technical know-how
Arrange pre-tender reviews
Arrange pre-booking reviews
Ensure Sales-to-Operations handover
Communicate site readiness
Include site readiness in contract
Validate order contents
Accountable for project until Order Booking
Ensure correct project categorization
Support finance function
Support money collection
Drive execution of sales plan
Conduct customer visits
Gather market information
Gather competitor information
Document opportunities
Document lost reasons
Accountable for installation project delivery
Accountable for site safety
Secure efficient management of environmental aspects
Handle hazardous material
Accountable for financial result
Participate in sales/installation hand-over
Prepare installation program
Organize material delivery
Organize tool delivery
Place subcontractor orders
Place material supplier orders
Follow-up site readiness
Ensure use of correct installation methods
Complete administrative activities
Manage human resources
Report project progress
Maintain project documentation
Update company management systems
Collaborate with Accounts payable
Collaborate with Controlling
Ensure site activities planned
Ensure site activities executed
Ensure activities align with payment terms
Ensure activities align with payments received
Accountable for final testing
Handover to maintenance
Manage sub-contractor quality
Manage sub-contractor safety
Manage internal communication
Manage external communication
Achieve sales targets
Develop sub-contractor relationships
Maintain sub-contractor relationships
Manage people development
Manage people wellbeing
Manage team performance
Manage individual performance
Determine team objectives
Plan installation team activities
Organize installation team activities
Communicate installation team plans
Control installation team activities
Motivate installation team
Identify field operative training needs
Manage training plans
How You'll Work.
Team & Collaboration
KONE sales team; KONE team; Customer Solutions Engineering; Sales-to-Operations; Accounts payable; Controlling; Installation team; Superiors
Communication Scope
Customer communication; Internal communication; External communication; Project progress reporting
Process & Methodology
Installation project management, Resource planning, Cost control, Budget management, Project documentation, Project progress reporting, Risk management
Full Job Description
**Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.** **Job Title** \- Resident Engineer / Senior Resident Engineer **Location** \- Bhagalpur ** _What will you be doing_****?** **Customer Relationship Management** • Proactively develops and creates customer relationships in his/her area of responsibility • In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account whole KONE product portfolio • Creates interest and demonstrates value of KONE digital offering to influencers and customers • Develops and grows KONE’s position in his/her customer base or market area • Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) • Ensures customer satisfaction and solves complaints with the rest of KONE team • Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM **End-to-End Sales** • Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets • Finds customer needs and designs solution to meet them • Is accountable for setting optimal market pricing for each solution • Requests technical know-how from Customer Solutions Engineering (CSE) in tendering phase in non-standard cases and according to local policy • Arranges pre-tender, pre-booking reviews and ensures Sales-to-Operations ha
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