Decagon
conversational AI
SeniorResearchEngineer,Voice+Speech
“Senior Research Engineer, Voice + Speech at Decagon. Skills: Voice Research Engineering, Conversational AI, LLM Deployment. Lead research and engineering efforts to improve core conversational capabilities in production. Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience”
What You'll Achieve.
make our agents more accurate, robust, and efficient in real-world deployments; push the frontier of applied conversational AI; agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty; higher resolution rates; better user satisfaction; consistent behavior at scale; optimize for quality, efficiency, and user experience; ship real improvements; make high-impact technical decisions
Industry & Context.
break ambiguity into milestones
What They're Looking For.
Must Have
5+ years of experience in AI/ML engineering or research, Prior experience post-training and deploying LLMs in production environments, Fluency in Python, Fluency in modern ML tooling (training, evaluation, data pipelines), Track record of taking research ideas from prototype → reliable, measurable production impact, Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
What You'll Do.
Lead research and engineering efforts to improve core conversational capabilities in production
Build and iterate on end-to-end models and pipelines that optimize for quality
Break down ambiguous research ideas into clear
iterative milestones and roadmaps
Drive models and algorithms into production
Own multi-quarter initiatives that advance speech understanding
and resilience in real-world conditions
Design and implement frontier approaches for training
and orchestration across the voice agent
How You'll Work.
Team & Collaboration
Partner with platform and product engineers to integrate new models into production systems; Mentor other researchers/engineers; Lead cross-functional execution
Process & Methodology
Ability to define a roadmap, Break ambiguity into milestones
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