SeniorRepresentative-CustomerServices

## Accountabilities Process customer orders, subscriptions, and service requests with high accuracy and efficiency across electronic and manual systems Handle customer inquiries through phone, email, and chat channels while maintaining a professional and empathetic approach Ensure timely resolution of customer issues in alignment with defined service level agreements (SLAs) Deliver a high-quality customer experience through clear communication, active listening, and solution-oriented support Manage claims and ensure proper tracking, documentation, and resolution of customer cases Maintain strong working knowledge of internal systems, tools, and operational processes Prepare daily productivity reports and maintain accurate operational records and documentation Contribute to process improvement initiatives and support standardization of workflows Ensure compliance with internal policies, procedures, and quality standards in all customer interactions Support cross-functional service delivery initiatives to enhance overall customer experience Requirements: 2–4 years of experience in customer service, operations, or support roles Bachelor’s degree in any discipline Strong verbal and written communication skills with a customer-focused mindset Ability to handle multiple customer queries while maintaining accuracy and attention to detail Proficiency in MS Office tools, especially Excel, for reporting and data handling Strong problem-solving and analytical skills with a proactive approach to issue resolution Familiarity with customer service platforms and operational systems is an advantage High adaptability and ability to work in a fast-paced, structured environment Strong organizational and time management skills with the ability to meet deadlines Team-oriented mindset with a willingness to support cross-functional initiatives Benefits: Hybrid working arrangement based in Dehradun, India Opportunity to work in a global, knowledge-driven publishing environment Exposure to