Cardinal Health
SeniorRepresentative,CustomerServiceOperations
“Senior Representative, Customer Service Operations at Cardinal Health. Skills: Customer Service Operations, problem-solving, research, problem/dispute resolution. Handle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delays. Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse-facing platforms”
Industry & Context.
problem-solving; research; problem/dispute resolution; Investigate and resolve shipment issues; documentation gaps; general support inquiries
What You'll Do.
Handle inbound and outbound calls with home health nurses to assist with order placement
gather missing information
and communicate order updates or delays
Navigate multiple systems to research order statuses
verify patient details
and ensure accurate information is relayed to customers and updated in nurse-facing platforms
Provide high-touch B2B customer service during complex
often lengthy calls involving multi-patient orders
and urgent medical supply requests
and insurance verification
Manage manual order entry and support for orders placed via website or integrated EMR systems
ensuring accuracy and compliance across various suppliers
Investigate and resolve shipment issues
and general support inquiries via email
demonstrating analytical and computer skills
Adapt to a dynamic workflow with varied daily tasks
and cross-functional collaboration
thriving in a role that values flexibility and attention to detail
How You'll Work.
Team & Collaboration
cross-functional collaboration
Communication Scope
inbound and outbound calls; communicate order updates or delays; accurate information is relayed to customers; B2B customer service; email
Applying for this Senior Representative, Customer Service Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cardinal Health?
Real rants from real employees. Read before you apply.