Cardinal Health
SeniorRepresentative,CustomerServiceOperations
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“Senior Representative, Customer Service Operations at Cardinal Health. Skills: customer service, account management, sales support, problem-solving, cross-functional collaboration. providing outstanding customer service. managing accounts”
What You'll Achieve.
ensure customer account needs are met; optimize operational performance to enhance customer experience; ensure service levels are achieved and exceeded
Industry & Context.
problem resolution; problem-solving; research; problem/dispute resolution; trouble shoot equipment issues; Investigates and reports on anomalies and discrepancies
What You'll Do.
providing outstanding customer service
providing sales support to field sales representatives
maintaining and enhancing customer service
contract administration
timely order fulfillment
providing exemplary customer support
providing sales support to field sales representatives
tracking demand and backorders
complaint and incident reporting
supporting post-sales issue resolutions
strengthening Cardinal Health’s operational performance
strengthening existing customer relationships
assisting with the prospecting of new business opportunities
ensuring customer account needs are met
optimizing operational performance to enhance customer experience
Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including but are not limited customer order fulfillment
customer backorders/substitutes
product change requests
new/lost business submissions and coordinating any customer questions / issues that may arise.
Provides outsourced services to customers relating to invoicing
and/or other services by acting as a liaison in problem-solving
research and problem/dispute resolution.
Collects and reviews customer feedback
recalls and product returns
working closely with Quality and Regulatory teams.
Identifies customer trends and challenges/opportunities to develop potential alternatives to support business
operational efficiency and develop new customer opportunities.
Supports process improvement initiatives
including but not limited to opportunities for optimizing inventory levels
suppliers and operational performance
cost control and profitability and ultimately customer service.
Communicates with customers regarding their needs
and concerns and helps trouble shoot equipment issues as necessary.
Manages cases regarding reporting
and pricing and processes product complaint and incident reports.
Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
Investigates and reports on anomalies and discrepancies in point of sales systems
and general customer complaint issues.
Redirects customers to applicable in-house resources as necessary.
Supports general post-sales issues resolutions as necessary.
How You'll Work.
Team & Collaboration
collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams; Builds relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
Communication Scope
communication skills with the ability to build solid relationships
Full Job Description
**What Customer Service Operations contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **Job Summary** The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are meet, and operational performance is optimized to enhance customer experience. **Responsibilities** * Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. * Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. * Provides outsourced s
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