Company
SaaS
SeniorRenewalsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Renewals Manager. Skills: renewals lifecycle, GRR and NRR targets, negotiate and close renewal agreements, cross-functional collaboration, Salesforce. Own the full renewals lifecycle for the Security product, ensuring timely renewals, eliminating backlog, and achieving GRR and NRR targets. Design, document, and continuously improve the renewals framework, including processes, policies, playbooks, and commercial best practices. Transition renewals to a proactive cadence, engaging customers”
What You'll Achieve.
Achieving GRR and NRR targets. Transition renewals to a proactive cadence, engaging customers 90–180 days before contract expiration with a value-focused approach. Build an evolving expansion motion by identifying upsell and cross-sell opportunities during the renewal cycle.
Industry & Context.
lead generation; funnel optimization; account expansion; objection handling
Ability to operate independently, influence without authority, and thrive in ambiguous, build-stage environments.
What They're Looking For.
Must Have
5+ years of experience in SaaS renewals, account management, or customer success with ownership of retention and commercial outcomes. Proven track record managing renewals books with responsibility for GRR and NRR performance. Experience negotiating contract renewals, including pricing increases, multi-year agreements, and commercial restructuring. Demonstrated ability to build or significantly improve renewals processes, playbooks, or operating models. Experience working cross-functionally with Finance, Sales, and Customer Success in a matrixed environment. Hands-on experience with Salesforce and familiarity with CPQ and quoting systems. Analytical, forecasting, and data-driven decision-making skills with high commercial acumen. Ability to operate independently, influence without authority, and thrive in ambiguous, build-stage environments.
Nice to Have
Experience leveraging AI tools or automation in revenue or renewals workflows is a plus. Exposure to offshore team coordination, partner-led renewals, or channel-driven transactions is a plus.
What You'll Do.
Own the full renewals lifecycle for the Security product, ensuring timely renewals, eliminating backlog, and achieving GRR and NRR targets.
Design, document, and continuously improve the renewals framework, including processes, policies, playbooks, and commercial best practices.
Transition renewals to a proactive cadence, engaging customers 90–180 days before contract expiration with a value-focused approach.
Negotiate and close renewal agreements, including pricing adjustments, SKU changes, multi-year terms, and commercial optimization strategies.
Build an evolving expansion motion by identifying upsell and cross-sell opportunities during the renewal cycle.
Partner cross-functionally with Finance, Sales, and Customer Success to align forecasting, pricing strategy, account health, and retention efforts.
Leverage offshore support and automation tools to scale operational efficiency across quoting, data hygiene, and workflow execution.
Maintain accurate forecasting, reporting, and CRM data integrity for renewals performance and risk visibility.
Identify churn risks early and coordinate retention strategies while feeding insights back into the organization.
Apply AI and automation solutions to improve renewal workflows, forecasting accuracy, and operational scalability.
How You'll Work.
Team & Collaboration
Partner cross-functionally with Finance, Sales, and Customer Success to align forecasting, pricing strategy, account health, and retention efforts. Experience working cross-functionally with Finance, Sales, and Customer Success in a matrixed environment.
Communication Scope
proposal writing
Full Job Description
## Accountabilities Own the full renewals lifecycle for the Security product, ensuring timely renewals, eliminating backlog, and achieving GRR and NRR targets Design, document, and continuously improve the renewals framework, including processes, policies, playbooks, and commercial best practices Transition renewals to a proactive cadence, engaging customers 90–180 days before contract expiration with a value-focused approach Negotiate and close renewal agreements, including pricing adjustments, SKU changes, multi-year terms, and commercial optimization strategies Build an evolving expansion motion by identifying upsell and cross-sell opportunities during the renewal cycle Partner cross-functionally with Finance, Sales, and Customer Success to align forecasting, pricing strategy, account health, and retention efforts Leverage offshore support and automation tools to scale operational efficiency across quoting, data hygiene, and workflow execution Maintain accurate forecasting, reporting, and CRM data integrity for renewals performance and risk visibility Identify churn risks early and coordinate retention strategies while feeding insights back into the organization Apply AI and automation solutions to improve renewal workflows, forecasting accuracy, and operational scalability Requirements: 5+ years of experience in SaaS renewals, account management, or customer success with ownership of retention and commercial outcomes Proven track record managing renewals books with responsibility for GRR and NRR performance Strong experience negotiating contract renewals, including pricing increases, multi-year agreements, and commercial restructuring Demonstrated ability to build or significantly improve renewals processes, playbooks, or operating models Experience working cross-functionally with Finance, Sales, and Customer Success in a matrixed environment Hands-on experience with Salesforce and familiarity with CPQ and quoting systems Strong analytical, forecasting, and data
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