Instructure
Client Services
SeniorRenewalRepresentative
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Renewal Representative at Instructure. Skills: Renewal management, Account management, Customer retention. Manage renewal accounts. Develop renewal strategies”
What You'll Achieve.
Maximize customer retention; Ensure timely renewals; Ensure accurate renewals
Industry & Context.
Analytical Thinking
Pass background check, Identity verification
What They're Looking For.
Must Have
3–5 years of experience, Manage and grow customer relationships, Handle high-value accounts, Negotiation Skills, Analytical Thinking, Process Improvement, Advanced proficiency with CRM systems
What You'll Do.
Manage renewal accounts
Develop renewal strategies
Identify expansion opportunities
Collaborate with CSMs
Collaborate with Sales Representatives
Create renewal quotes
Deliver renewal quotes
Manage renewal quotes
Conduct renewal forecasting
Lead renewal negotiations
Address customer objections
Serve as SME on quoting tools
Serve as SME on CRM best practices
Collaborate with Product teams
Collaborate with Marketing teams
Communicate product updates
Track renewal metrics
Report on renewal metrics
Inform process improvements
How You'll Work.
Team & Collaboration
Customer Success Managers; Sales Representatives; Product teams; Marketing teams
Full Job Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Responsibilities and Duties: - Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. - Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. - Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health. - Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data. - Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks. - Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments - Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency. - Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals. - Track and report on key renewal performance metrics to identify trends and inform process improvements. Qualifications, Skills, and Requirements: - 3–5 years of experience in customer success, account management, or renewal management roles. - Proven ability to manage and grow customer relationships, with experience handling high-value accounts. - Negotiation Skills: Strong ability to navigate complex discussions to drive mutually beneficial outcomes. - Analytical Thinking: Capability to analyze usage data, identify trends, and apply
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