Airbnb
SeniorReleaseManager
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“Senior Release Manager at Airbnb. Skills: Release Management, Cross-functional Coordination, Stakeholder Management. Serve as liaison between teams for each release. Maintain accurate trackers and documentation”
Industry & Context.
problem-solving and analytical skills
Must live in a province where Airbnb Canada, Inc. has a registered entity, Occasional work at an Airbnb office or attendance at offsites
What They're Looking For.
Must Have
7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success, Proven experience leading cross-functional product releases with executive visibility, Exceptional communication skills, verbal, written and presentation, to all levels of an organization, problem-solving and analytical skills, Understanding of best practice product release processes, experience working with engineering teams, Hands-on, working knowledge of software product development life-cycle and methodologies, Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment
Nice to Have
Specific experience with Agile is preferred, Experience working collaboratively with cross functional teams
What You'll Do.
Serve as liaison between teams for each release
Maintain accurate trackers and documentation
Create and maintain release management best practices
and report on release metrics
and regional nuances before launch
Rally partners to diagnose
Facilitate go/no-go decisions
Own post-launch monitoring and retrospectives
How You'll Work.
Team & Collaboration
Work closely with a partner team, Global Operations Community Support Planning team; Work independently alongside stakeholders and cross-functional leadership; Partner with Operations/Training to ensure agents are prepared; Experience working collaboratively with cross functional teams
Communication Scope
Exceptional communication skills, verbal, written and presentation, to all levels of an organization
Process & Methodology
program management, release management, product operations, project management tools, strategic thinking, organizational skills
Full Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, we are driven by our mission to create belonging everywhere. Our Platform Managers embody this ethos, envisioning ideal end states for our community and working backward to achieve them. The Community Support (CS) team is a global business unit that delivers support to millions of guests and hosts worldwide. We focus on building a technology platform that scales alongside Airbnb, delivering exceptional customer service and improving both efficiency and agent experience. The CS Platform Product team plays a crucial role in this, leading efforts to create seamless, self-solve solutions for our users. You will work closely with a partner team, Global Operations Community Support Planning team. This team is responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience. The Difference You Will Make: As a Senior Release Manager, you will play a critical role in ensuring the successful launch of Internal software to CS agents across the globe. A Typical Day: Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release. Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it Create and maintain release management best practices. Define, track, and repor
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