Northern Trust
Financial Services
SeniorRelationshipManager
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“Senior Relationship Manager at Northern Trust. Skills: Client relationship management, Revenue generation, Commercial negotiation. Build understanding of client strategic ambitions. Identify and deliver tailored solutions”
What You'll Achieve.
Enhance client partnerships; Deliver sustained value; Increase revenue
Industry & Context.
Risk-informed decisions
What They're Looking For.
Must Have
8-10 years experience in funds/securities business, Experience in profitability management, Experience increasing revenue, Establish commercial relationships with C level Client Stakeholders, Presented & participated in client pitches, Participated in client review meetings, Developed client orientated solutions, Managed multiple internal & external stakeholders, Managed stakeholders over several servicing locations, Managed client related projects
Nice to Have
Preference for at least 8-10 years’ experience working in all aspects of the funds / securities business
What You'll Do.
Build understanding of client strategic ambitions
Identify and deliver tailored solutions
Enhance new partnerships
Enhance existing partnerships
Align client objectives with Northern Trust growth ambitions
Ensure delivery of exceptional service
Ensure sustained value delivery
Manage multiple client relationships
Manage custody products
Manage fund accounting products
Manage transfer agency products
Make risk-informed decisions
Provide world-class service to internal clients
Provide world-class service to external clients
Ensure ongoing development of client partnerships
Ensure development of related revenues
Develop working relationships with senior stakeholders
Drive initiatives for client driven product development
Own the Legal relationship
Own the commercial relationship
Monitor performance against contractual agreements
Cross-sell additional products
Cross-sell additional jurisdictions
Support sustained growth
Support scalable growth
Price new business opportunities
Price additional business opportunities
Maintain client governance
Contribute to client governance application
Identify client related risk issues
Document client related risk issues
Manage client related risk issues
Adhere to internal risk management procedures
Participate in projects covering client fund launches
Participate in projects covering client fund mergers
Participate in projects covering client fund closures
Mobilise client needs
Connect client needs with NT Operations
Connect client needs with NT Products
Connect client needs with NT Transformation
Utilise Industry Trends to engage clients
Explore commercial opportunities within NT
Explore commercial opportunities directly with clients
Lead relationship management position at internal steering groups
Lead relationship management position at internal committees
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Client needs with NT teams; Internal steering groups; Internal committees
Communication Scope
Client pitches; Client review meetings
Process & Methodology
Client related projects
Full Job Description
**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. _**Role/ Department:**_ As Senior Relationship Manager, you will play a pivotal role in building a deep understanding of each client’s strategic ambitions, allowing Northern Trust to proactively identify and deliver tailored solutions that enhance both new and existing partnerships. By strategically aligning client objectives with Northern Trust’s own growth ambitions, you will ensure the delivery of exceptional service and sustained value. Reporting directly to Caroline Fauville, you will be accountable for client satisfaction at the highest level and maintaining trusted relationships with C-Level executives. This position places you at the forefront of our organization's strategic leadership, fostering cross-functional collaboration to drive client success and support our continued, scalable commercial growth across the region. You will effectively manage multiple client relationships across a range of products, including custody, fund accounting and transfer agency, making risk-informed decisions and providing world-class service to internal and external clients while ensuring the ongoing development of client partnerships and related revenues. **_The key responsibilities of the role include:_** * Developing excellent working relationships with senior stakeholders in the client organization * Driving initiatives for client driven product development requirements; working closely with the va
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