Datasite
Finance / FinServ
SeniorRelationshipManager
“Senior Relationship Manager at Datasite. Skills: revenue growth, customer retention, Net Revenue Retention (NRR), customer reviews, commercial negotiations, stakeholder relationships, expansion opportunities. developing, retaining, and expanding an existing customer portfolio. drive revenue through upsell, cross-sell, and renewals”
What You'll Achieve.
high customer satisfaction; product adoption; high customer retention; increase Net Revenue Retention (NRR); value realization
Industry & Context.
What They're Looking For.
Must Have
Experience with X, Knowledge of X, Proficient in X, Familiar with X, X experience required
What You'll Do.
and expanding an existing customer portfolio
drive revenue through upsell
ensuring high customer satisfaction and product adoption
own your customer portfolio end-to-end – from onboarding and ongoing engagement to commercial discussions
and contract renewals
Drive revenue growth within an existing customer portfolio through upsell
Ensure high customer retention and actively work to increase Net Revenue Retention (NRR)
and customer reviews to ensure value realization and product adoption
Own contract renewals and lead commercial negotiations
Build and maintain relationships with key stakeholders (e. g. Analysts
Identify expansion opportunities and collaborate with Sales and Product teams
Maintain a structured and proactive approach to account planning
How You'll Work.
Team & Collaboration
collaborate with Sales and Product teams
Communication Scope
leading business discussions and negotiations
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