Spring Health
Healthcare
SeniorRegionalCustomerSuccessManager,EMEA(UK)
“Senior Regional Customer Success Manager, EMEA (UK) at Spring Health. Skills: Customer Retention, Customer Engagement, Upsell Opportunities. Conduct global account meetings. Refine customer strategies”
What You'll Achieve.
Maintain high customer retention rate; Reduce churn; Identify upsell opportunities; Drive expansion opportunities; Achieve high NPS; Achieve high CSAT; Develop customers into advocates; Develop customers into case studies; Provide strategic insights; Create seamless customer experience; Improve customer success processes; Influence product roadmaps; Influence company strategies
Industry & Context.
Solving customer challenges; Analyze customer data; Derive insights; Understand customer goals; Align goals with offerings; Identify risks; Resolve issues
Local and international travel
What They're Looking For.
Must Have
7+ years Customer Success/Account Management experience, Fluency in English
Nice to Have
Ability to speak other languages, Knowledge of SaaS, Knowledge of B2B customer success, Knowledge of CRM tools, Relevant industry experience
What You'll Do.
Conduct global account meetings
Refine customer strategies
Align customer strategies
Champion mental wellness programs
Drive engagement with programs
Serve as primary contact
Address escalations promptly
Maintain understanding of cultural nuances
Serve as local implementation support
Help clients understand training topics
Deliver Benefit Overview sessions
Support global QBRs/ABRs
Support day to day reporting requests
How You'll Work.
Team & Collaboration
Collaborate with Customer Success team; Work cross-functionally with teams; Partner with sales; Partner with product; Partner with marketing
Communication Scope
Benefit Overview sessions
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