Spring Health
Healthcare
SeniorRegionalCustomerSuccessManager,EMEA(Spain)
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“Senior Regional Customer Success Manager, EMEA (Spain) at Spring Health. Skills: Customer Success, Account Management, Customer Retention, Customer Engagement. Conduct global account meetings. Refine customer strategies”
What You'll Achieve.
Maintain high customer retention rate; Reduce churn; Identify upsell opportunities; Drive upsell opportunities; Identify expansion opportunities; Drive expansion opportunities; Achieve high Net Promoter Score; Achieve high Customer Satisfaction Score; Develop customers into brand advocates; Develop customers into case studies; Provide strategic insights; Create seamless customer experience; Improve customer success processes; Influence product roadmaps; Influence company strategies; Achieve high customer retention; Achieve high customer adoption; Achieve high customer expansion; Focus on renewals; Focus on upsells; Focus on customer satisfaction
Industry & Context.
Solving customer challenges; Analyze customer data; Derive insights; Identify risks; Resolve issues
Local travel, International travel
What They're Looking For.
Must Have
7+ years Customer Success/Account Management experience, Fluency in English
Nice to Have
Ability to speak other languages, Knowledge of SaaS, Knowledge of B2B customer success, Knowledge of CRM tools, Relevant industry experience
What You'll Do.
Conduct global account meetings
Refine customer strategies
Align customer strategies
Partner with US Customer Success Lead
Ensure consistent approach
Ensure cohesive approach
Champion mental wellness programs
Drive engagement with mental wellness programs
Serve as primary contact
Address urgent matters
Maintain understanding of cultural nuances
Serve as local implementation support
Help clients understand training topics
Deliver Benefit Overview sessions
Support day to day reporting requests
How You'll Work.
Team & Collaboration
Customer Success team; Cross-functional teams; Sales; Product; Marketing
Communication Scope
Verbal communication; Written communication
Full Job Description
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-t
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