Spring Health
Healthcare
SeniorRegionalCustomerSuccessManager,EMEA(Spain)
“Senior Regional Customer Success Manager, EMEA (Spain) at Spring Health. Skills: Customer Success, Account Management, Customer Retention, Customer Engagement. Conduct global account meetings. Refine customer strategies”
What You'll Achieve.
Maintain high customer retention rate; Reduce churn; Identify upsell opportunities; Drive upsell opportunities; Identify expansion opportunities; Drive expansion opportunities; Achieve high Net Promoter Score; Achieve high Customer Satisfaction Score; Develop customers into brand advocates; Develop customers into case studies; Provide strategic insights; Create seamless customer experience; Improve customer success processes; Influence product roadmaps; Influence company strategies; Achieve high customer retention; Achieve high customer adoption; Achieve high customer expansion; Focus on renewals; Focus on upsells; Focus on customer satisfaction
Industry & Context.
Solving customer challenges; Analyze customer data; Derive insights; Identify risks; Resolve issues
Local travel, International travel
What They're Looking For.
Must Have
7+ years Customer Success/Account Management experience, Fluency in English
Nice to Have
Ability to speak other languages, Knowledge of SaaS, Knowledge of B2B customer success, Knowledge of CRM tools, Relevant industry experience
What You'll Do.
Conduct global account meetings
Refine customer strategies
Align customer strategies
Partner with US Customer Success Lead
Ensure consistent approach
Ensure cohesive approach
Champion mental wellness programs
Drive engagement with mental wellness programs
Serve as primary contact
Address urgent matters
Maintain understanding of cultural nuances
Serve as local implementation support
Help clients understand training topics
Deliver Benefit Overview sessions
Support day to day reporting requests
How You'll Work.
Team & Collaboration
Customer Success team; Cross-functional teams; Sales; Product; Marketing
Communication Scope
Verbal communication; Written communication
Applying for this Senior Regional Customer Success Manager, EMEA (Spain) role?
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