Tide
Financial Services
SeniorQualityAssuranceAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Quality Assurance Analyst at Tide. Skills: Quality Assurance, Risk management, Compliance. Ensure compliance. Enhance sales performance”
What You'll Achieve.
Enhance customer outcomes; Reduce risks; Ensure adherence to regulatory standards; Drive performance improvements; Improve processes
Industry & Context.
Root cause analysis; Problem-solving; Decision-making
What They're Looking For.
Must Have
2+ years experience in Quality Assurance, Solid understanding of risk, Solid understanding of compliance, Solid understanding of sales in financial services, Knowledge of Consumer Duty, Knowledge of FCA regulatory frameworks, Comprehensive knowledge of financial services sales processes
Nice to Have
Familiarity with Looker
What You'll Do.
Enhance sales performance
Develop data-driven solutions
Review customer interactions
Review escalated cases
Review operational processes
Deliver actionable insights
Provide recommendations to management
Provide recommendations to key stakeholders
Enhance customer outcomes
Ensure adherence to regulatory standards
Promote positive customer outcomes
Conduct quality reviews
Ensure alignment with company policies
Ensure alignment with regulatory standards
Ensure alignment with customer satisfaction
Analyze quality metrics
Analyze sales performance
Monitor agent interactions
Identify recurring issues
Promote fair treatment
Identify potential risks
Identify potential breaches
Provide actionable solutions
Mitigate regulatory issues
Mitigate reputational issues
Perform root cause analysis
Address recurring issues
Enhance QA scorecards
Drive performance improvements
Deliver coaching sessions
Provide actionable feedback
Improve agent performance
Identify learning gaps
Identify process inefficiencies
Provide recommendations to address negative trends
Create monthly QA reports
Deliver monthly QA reports
Highlight recommendations for improvements
Collaborate with internal teams
Implement policy changes
Implement process changes
Facilitate new joiner onboarding
Oversee QA evaluations
Lead calibration sessions
Participate in QA meetings
Implement actions that mitigate risk
Create training materials
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Work across different teams; Align with policies; Align with regulations
Communication Scope
Present findings; Prepare reports; Create training materials; Create sales scripts; Present insights; Present recommendations
Full Job Description
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As a Senior Quality Assurance (QA) Analyst at Tide, you will play an important role in our first line of defense team ensuring both compliance and enhancing the sales performance of our products. Your expertise in risk management and compliance will help ensure that controls and policies are in place to mitigate risks, safeguarding our members and Business. A natural investigator, you will dive into cases to uncover root causes of defects, identify trends, and develop data-driven solutions. Your focus will be on reviewing and analyzing customer interactions, escalated cases, and operational processes across the UK, India, and Germany. By leveraging root cause and trend analyses,
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