Gainsight
SeniorPSOperationsAnalyst
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“Senior PS Operations Analyst at Gainsight. Skills: Deal desk operations, Statement of work processes, Margin validation, CPQ management. Support deal desk intake queue. Review, draft, and revise Statements of Work (SOWs)”
What You'll Achieve.
Driving operational excellence across deal desk operations, statement of work processes, margin validation, and CPQ management that directly impact revenue performance; Reduce custom work and accelerate turnaround; Shorten negotiation cycles
Industry & Context.
Triage incoming requests; Margin validation; CPQ management; Identify recurring redline patterns; Build pre-negotiated alternative language
Occasional travel for team meetings, training, or company events
What They're Looking For.
Must Have
5-8 years of relevant experience, Bachelor's Degree (or equivalent combination of education and experience), Deal Desk, SOW or order management experience, Operational rigor with continuous process improvement, Discovery and requirements gathering, Business analyst or technical analyst
Nice to Have
Project Coordination, Project Management, or Intake Management experience, Implementation or Onboarding experience, Content Management, Quality Assurance, Training, coaching or mentoring
What You'll Do.
Support deal desk intake queue
and revise Statements of Work (SOWs)
Manage SOW redline cycles
Coordinate with Sales
Maintain accuracy and consistency across SOW documentation
Support Closed-Won quality control
Track and update status
Contribute to SOW templates
Identify recurring redline patterns
Help define and document deal desk processes
Participate in process improvement initiatives
Support sales enablement
How You'll Work.
Team & Collaboration
Work cross-functionally with teams like Professional Services, Sales, and Revenue Operations; Partnering closely with PS Sales; Coordinate with Sales, Customer Success, Legal, and Revenue Accounting; Partner with PS Leadership and Legal; Helping teams understand PS scoping, pricing, and delivery
Communication Scope
Stakeholder communication and training; Timely communication with stakeholders
Process & Methodology
Project Coordination, Project Management, Intake Management
Full Job Description
**_We’re building the AI-driven future of customer success, from retention to growth!_** Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out [_the link_](https://www.gainsight.com/#). ** _About This Role:_** We’re looking for a full-time Senior PS Operations Analyst to join our Professional Services team reporting to the Director, Professional Services Operations. This role is a hybrid role based out of Hyderabad, India. In this role, you’ll play a key role in supporting and optimizing the Professional Services sales and delivery function by driving operational excellence across deal desk operations, statement of work processes, margin validation, and CPQ management that directly impact revenue performance. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys working cross-functionally with teams like Professional Services, Sales, and Revenue Operations. The ideal candidate brings strong skills in sales enablement operations, process standardization and improvement, and stakeholder communication and training. **_What You 'll Do:___** * Support the deal desk intake queue, triaging incoming requests and ensuring each is routed to the correct workflow (new SOW, post-live SOW, change order, amendment, partner passthrough) * Review, draft, and revise Statements of Work (SOWs) for new-business deals, post-live customer expansion, and change orders, partnering closely with PS Sales * Manage SOW redline cycles with customer legal and procurement teams, including documenting agreed-upon changes and routing for internal approvals w
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