Miratech
IT services and consulting
SeniorPSConsultant(Talkdesk&GenesysCloud)
“Senior PS Consultant(Talkdesk&Genesys Cloud) at Miratech. Skills: Talkdesk, Genesys Cloud CX, cloud contact center solutions, CCaaS migration. Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions. Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation”
What You'll Achieve.
meeting or exceeding our scope, schedule, and/or budget objectives
Industry & Context.
analytical and problem-solving skills
What They're Looking For.
Must Have
5+ years of experience with enterprise contact center platforms, Hands-on experience with Talkdesk (implementation, configuration, development), Expertise in Talkdesk Studio (IVR flows, routing, automation), Proven skills in Genesys Cloud CX, including development, implementation, and support, Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc. ), Hands-on experience in CCaaS migration projects, including transitions to Talkdesk, Solid understanding of SIP/VoIP, SBCs, and call routing principles
What You'll Do.
Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions
including discovery workshops
requirements gathering
and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Own and evolve contact center solution architecture across cloud platforms
Configure and customize solutions (IVR
and upgrade activities
Collaborate with stakeholders and third-party vendors to ensure successful delivery
Support go-live activities and ensure a smooth transition to production
How You'll Work.
Team & Collaboration
Collaborate with stakeholders and third-party vendors to ensure successful delivery
Applying for this Senior PS Consultant(Talkdesk&Genesys Cloud) role?
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