SeniorPSConsultant

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for aSenior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project Responsibilities: * Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions * Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation * Analyze business and technical requirements to define scalable and efficient architectures * Own and evolve contact center solution architecture across cloud platforms * Configure and customize solutions (IVR, routing strategies, integrations, automation) * Lead implementation, deployment, and upgrade activities * Collaborate with stakeholders and third-party vendors to ensure successful delivery * Support go-live activities and ensure a smooth transition to production ## Qualifications * 5+ years of experience with enterprise contact center platforms *