Bozzuto
SeniorPropertyManager
“Senior Property Manager at Bozzuto. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto. Inspiring the team to effectively execute sales, marketing and operational activities that achieve budgeted occupancy and customer retention goals”
What You'll Achieve.
achieve budgeted occupancy and customer retention goals; outstanding customer satisfaction ratings; community reviews
Industry & Context.
Taking responsibility for customers’ problems, making sure they’re solved
Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week
What They're Looking For.
Must Have
5+ years of experience in the property management, hospitality or retail industries, A track record of success building, developing and retaining high-performing teams, A track record of building and maintaining relationships with clients, investors, ownership groups and vendors, Experience managing a budget and/or P
What You'll Do.
Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto
Inspiring the team to effectively execute sales
marketing and operational activities that achieve budgeted occupancy and customer retention goals
Managing the financial performance of the property in accordance with the established budget
Effectively coaching all team members to understand how they contribute to the big picture
Creating and delivering timely and accurate financial and operational performance reports to clients and ownership groups that clearly explain operational effectiveness
Cultivating and maintaining strong
loyal relationships with all constituents—owners
employees and vendors
Being an expert on the competitive marketplace and effectively coaching the team to proficiency in differentiating the community and Bozzuto from competition
Partnering with consumer marketing to implement marketing strategies that position the community as a destination for people seeking engaged and enriched living experiences
Creating an operating environment that assures consistent guest satisfaction and yields outstanding customer satisfaction ratings and community reviews
Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week
Inspiring the professional growth and development of all team members by encouraging knowledge sharing and collaboration
Supporting participation in training and educational opportunities
Building a motivating environment that encourages your team to give their very best
Coaching in the moment and providing team members with opportunities to develop their skills while simultaneously developing your own
Proactively managing the performance of all team members through performance reviews
regular constructive feedback and development/growth plans
Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Taking responsibility for customers’ problems
making sure they’re solved and treating them like you would your best friend
Making certain the community is impeccable
Assisting team members
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; knowledge sharing; collaboration
Communication Scope
Creating and delivering timely and accurate financial and operational performance reports; Engaging in meaningful conversations
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