Critical Mass
SeniorProjectManager(Technical)
“Senior Project Manager (Technical) at Critical Mass. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, website operations, website maintenance, migrations, offboarding, sunsetting initiatives, content updates, code deployments, operational website enhancements, release and deployment activities, Agile principles, operational delivery best practices, process improvements, documentation standard”
What You'll Achieve.
ensure timely and efficient delivery of updates, migrations, and offboarding activities; ensure successful delivery; ensure alignment and visibility; Ensure projects remain on schedule and within scope
Industry & Context.
problem-solving skills
work from an office a minimum of 3 days a week
What They're Looking For.
Must Have
experience managing digital web environments and ongoing website operations, Experience supporting website maintenance, migrations, offboarding, or sunsetting initiatives, Comfortable coordinating technical teams, developers, QA teams, and digital stakeholders, Experience working in fast-paced environments with continuous updates and release cycles, organizational and prioritization skills with the ability to manage multiple concurrent initiatives, Experience working with globally distributed teams across multiple time zones, Advanced experience with Jira, Confluence, Smartsheet, and collaboration tools, Ability to estimate work effort and develop realistic delivery timelines, communication, stakeholder management, and problem-solving skills, Experience developing or improving operational processes and documentation standards, Proven ability to manage multiple stakeholders and shifting business priorities, 5+ years of experience managing digital projects, website operations, or maintenance-focused initiatives, Intermediate to advanced English proficiency (B2+)
Nice to Have
Experience with Service Desk or ticket management systems is a plus, Familiarity with Agile methodologies, release planning, QA cycles, and deployment workflows, PMP, Scrum Master, or related certifications are considered a plus, Previous agency or enterprise digital environment experience preferred
What You'll Do.
Manage day-to-day website operations
and ongoing digital updates
Coordinate website sunsetting and offboarding initiatives across multiple business units and platforms
Support content updates
and operational website enhancements
Manage work intake through Jira
and other ticket management systems
Define project timelines
prioritize workstreams
and ensure successful delivery
Coordinate with Development
and cross-functional stakeholders to support release and deployment activities
Collaborate with globally distributed teams across India
Promote Agile principles and support operational delivery best practices
and resource needs across concurrent initiatives
and stakeholder communications to ensure alignment and visibility
Ensure projects remain on schedule and within scope while adapting to changing priorities
Support process improvements
documentation standards
workflow optimization
and operational efficiencies
Contribute to mentoring and guidance of junior Project Managers as needed
and communication across teams and stakeholders
How You'll Work.
Team & Collaboration
coordinating cross-functional teams across global regions; partner closely with stakeholders across LATAM, India, the US & Canada, and London teams; helping bridge communication and coordination across time zones; Coordinate with Development, QA, and cross-functional stakeholders to support release and deployment activities; Collaborate with globally distributed teams across India, LATAM, US & Canada, and London; Foster collaboration, accountability, and communication across teams and stakeholders
Communication Scope
communication, stakeholder management, and problem-solving skills; reporting, and stakeholder communications to ensure alignment and visibility; Foster collaboration, accountability, and communication across teams and stakeholders
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Define project timelines, estimate effort, prioritize workstreams, ensure successful delivery, Track risks, blockers, dependencies, and resource needs across concurrent initiatives, Lead status meetings, reporting, and stakeholder communications, Ensure projects remain on schedule and within scope, adapting to changing priorities, organizational and prioritization skills, ability to manage multiple concurrent initiatives, Proven ability to manage multiple stakeholders and shifting business priorities
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