Carl Zeiss Extended Reality (XRX)
SeniorProjectManagerRetailOperations
“Senior Project Manager Retail Operations at Carl Zeiss Extended Reality (XRX). Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Own global order entry process. Lead global service center performance”
What You'll Achieve.
compliant, scalable, and increasingly automated order entry processing incl. prescription validation framework; regulatory integrity; system robustness; consistent global execution standards; capacity planning; SLA monitoring; quality; productivity; efficiency improvements aligned with growth and automation; scalable, auditable systems; manage risks; system enhancements; aligning solutions with governance, strategy, and budget; defining reporting standards; enabling data-driven decisions across regions; ensure quality, timeline, and budget adherence
Industry & Context.
analyze needs; define requirements
willingness to travel
What They're Looking For.
Must Have
Degree in Business, Engineering, Information Systems, or related discipline, Extensive experience consulting, product/process excellence, transformation, or regulated environments, Proven track record leading cross-functional initiatives involving IT, Operations, Compliance, and delivering end-to-end IT-enabled process solutions, Experience in healthcare or regulated industries, Skilled in structuring complex customer requirements into scalable process and IT solutions, working in agile software/system development environments, governance mindset with ability to design scalable operating models, KPIs, and control mechanisms, Demonstrated ability to align cross-functional stakeholders (IT, Operations, Commercial, Regulatory) and drive performance, capacity alignment, and efficiency improvements, Fluent in English
Nice to Have
AI-driven process models considered a plus
What You'll Do.
Own global order entry process
Lead global service center performance
Design and govern automation roadmap
Drive cross-functional governance and prioritization
Manage senior B2B customer engagement
Own global KPI framework
Lead end-to-end customer solution development
How You'll Work.
Team & Collaboration
Drive cross-functional governance and prioritization with Process Owners, IT, Compliance, Data Protection, and Commercial; align cross-functional stakeholders (IT, Operations, Commercial, Regulatory)
Communication Scope
Fluent in English
Process & Methodology
Project management, end-to-end customer solution development, ensure quality, timeline, and budget adherence
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