Talkdesk
Healthcare
SeniorProjectManager-HLS
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Project Manager - HLS at Talkdesk. Skills: Project Management, Client Facing, SaaS. Lead re-forecasts of project variables. Conduct executive business reviews”
What You'll Achieve.
ensure timeline adherence; ensure timely delivery; overall project performance; process improvement; overall success of the project; Key Performance Indicators are met
Industry & Context.
root cause analysis
Travel requirement: up to 30%, Primarily office-environment work, extended periods of sitting or standing, computer-based work, Limited lifting, equipment usage limited to computer-related equipment
What They're Looking For.
Must Have
8+ years of experience managing technical projects, 5 + years of experience working with healthcare or life sciences organizations, Proven experience working in a SaaS organization, Bachelor's degree in client management, or significant professional experience in a Project Management role, Ability to communicate and manage escalations, Ability to maintain C level relationships, Ability to work cross-functionally in a fast-paced startup environment, organization skills, business acumen, Fluency in written and spoken English
Nice to Have
PMP (Project Management Professional) Certification or equivalent, MBA Degree, Salesforce and other CRM experience, bilingual abilities
What You'll Do.
Lead re-forecasts of project variables
Conduct executive business reviews
Outline projects status
Understand customer use cases
Formulate best practices
Document requirements
Ensure timely delivery of feature requests
Participate in sales cycle
Formulate delivery approach
Evaluate project performance
Lead root cause analysis
Formulate strategies for process improvement
Follow through on improvements
Drive professional accountability
Ensure Key Performance Indicators are met
How You'll Work.
Team & Collaboration
Partner with internal teams; Work cross-functionally; Work with product team; Work with Engineering team; Work with Support team; Work with internal stakeholders; Work with external stakeholders
Communication Scope
polished verbal and written communication skills; Ability to communicate and manage escalations; C level relationships
Process & Methodology
managing technical projects, project variables, project success, project performance, project management
Full Job Description
Responsibilities: Lead Talkdesk’s Strategic HLS Healthcare performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met Requirements: 8+ years of experience managing technical projects, preferably client facing 5 + years of experience working with healthcare or life sciences organizations Proven experience working in a SaaS organization PMP (Project Management Professional) Certification or equivalent is desirable Bachelor's degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred Engaging personality, polished verbal and written communication skills and meticulous attention to detail Ability to communicate and manage escalations and maintain C level relationships Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen Salesforce and other CRM experience preferred Fluency in written and spoken English, bilingual abilities a plus Travel requirement: up to 30% Pay Range (OTE Pay): $96,000 - $160,000 Other Types of Pay
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