Talkdesk
Healthcare
SeniorProjectManagerHLS
“Senior Project Manager - HLS at Talkdesk. Skills: Project Management, Client Facing, SaaS. Lead re-forecasts of project variables. Conduct executive business reviews”
What You'll Achieve.
ensure timeline adherence; ensure timely delivery; overall project performance; process improvement; overall success of the project; Key Performance Indicators are met
Industry & Context.
root cause analysis
Travel requirement: up to 30%, Primarily office-environment work, extended periods of sitting or standing, computer-based work, Limited lifting, equipment usage limited to computer-related equipment
What They're Looking For.
Must Have
8+ years of experience managing technical projects, 5 + years of experience working with healthcare or life sciences organizations, Proven experience working in a SaaS organization, Bachelor's degree in client management, or significant professional experience in a Project Management role, Ability to communicate and manage escalations, Ability to maintain C level relationships, Ability to work cross-functionally in a fast-paced startup environment, organization skills, business acumen, Fluency in written and spoken English
Nice to Have
PMP (Project Management Professional) Certification or equivalent, MBA Degree, Salesforce and other CRM experience, bilingual abilities
What You'll Do.
Lead re-forecasts of project variables
Conduct executive business reviews
Outline projects status
Understand customer use cases
Formulate best practices
Document requirements
Ensure timely delivery of feature requests
Participate in sales cycle
Formulate delivery approach
Evaluate project performance
Lead root cause analysis
Formulate strategies for process improvement
Follow through on improvements
Drive professional accountability
Ensure Key Performance Indicators are met
How You'll Work.
Team & Collaboration
Partner with internal teams; Work cross-functionally; Work with product team; Work with Engineering team; Work with Support team; Work with internal stakeholders; Work with external stakeholders
Communication Scope
polished verbal and written communication skills; Ability to communicate and manage escalations; C level relationships
Process & Methodology
managing technical projects, project variables, project success, project performance, project management
Applying for this Senior Project Manager - HLS role?
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