IMPACT
Marketing and Advertising
SeniorProjectManager/ClientOperationsLead(PaidAds)
“Senior Project Manager / Client Operations Lead (Paid Ads) at IMPACT. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, paid media operations, client operations, ClickUp proficiency, process building, capacity management. Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch.. Confirm receipt of campaign details and assets at identify gaps b”
What You'll Achieve.
Campaigns hit deadlines; Designs go to clients cleared for approval; Capacity stays manageable week to week; Swell scales smoothly or burns out trying; Drive growth; Eliminating reliance on outside agencies; Positioning their companies as the most trusted brands in their markets; Turning paid spend into a measurable pipeline
Industry & Context.
Pattern-recognition for capacity risk; Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them
Minimal travel, but may include occasional trips to visit clients, typically no more than a few times per quarter., Travel will be required to attend IMPACT's conferences, held twice a year., Professional, distraction-free workspace equipped with internet, good lighting, and an environment conducive to client-facing work., Working hours are 9:00 AM to 5:00 PM Eastern Time to align with client schedules and internal team operations., Flexibility for independent work outside of client meetings and team rituals.
What They're Looking For.
Must Have
4+ years running multi-account project or operations management inside an agency, ideally paid media or digital marketing, Working understanding of how paid campaigns get built and launched, ClickUp proficiency, or equivalent fluency in Asana / Basecamp / Trello with willingness to switch, Comfort maintaining quality and deadlines with both internal teammates and external clients, Track record of building or rebuilding processes (via templates, automations, documented workflows), not just executing existing ones, Direct, clear written you can deliver a status update or a hard "no" in three sentences, Pattern-recognition for capacity risk — you notice when a teammate is overloaded before they say so
Nice to Have
Experience inside an EOS, Traction, or ScalingUp company, Familiarity with Looker Studio, Swydo, or other reporting tools, Comfortable using AI tools (Claude, ChatGPT) inside daily ops workflows, Experience onboarding clients or team members into a structured operating system
What You'll Do.
Run the full ClickUp campaign workflow per account
from planning to strategy to client approval to launch.
Confirm receipt of campaign details and assets at identify gaps before they become launch delays
Own the internal review checkpoint — assets do not go to clients until they are cleared by you
Support during recurring client update the agenda
Manage the approval cycle: submit design direction
Set and re-set client expectations when timelines slip — early
with the new plan attached
Groom the sprint to protect billable account for each team member's typical unplanned load when planning capacity
Flag capacity risk before it becomes a missed deadline or a burnout signal
Surface friction patterns (scope creep
ambiguous briefs) and design the process change that fixes them
Maintain and extend templates: new client setup
campaign details forms
design feedback checklists
Own ClickUp workflow integrity — stage-triggered automations
Document the client communication model so it's transferable
not stored in your head
Run Swell contribute to the Agency Services All-Hands
Onboard new team members (employees and freelancers)
Partner with the Ads Team Lead on team-level partner with the Director of Agency Services on cross-team operations (Web
run a Level 10 meeting for Swell
and work the Issues List.
How You'll Work.
Team & Collaboration
Cross-functional coordination; Partner with the Ads Team Lead on team-level operations; Partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams); Collaboration is at the heart of everything we do; Support one another every step of the way; Supportive, no-nonsense team united by a shared mission
Communication Scope
Direct, clear written communication
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, campaign lifecycle management, sprint grooming, capacity planning, process design, workflow integrity, client communication model, team onboarding, cross-team operations, EOS, Traction, ScalingUp, AI-forward operating model, automation, project management
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