TTEC Digital
Delivery
SeniorProjectManager
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“Senior Project Manager at TTEC Digital. Skills: Project management, CX transformation, Digital transformation. Lead end-to-end delivery of CX and technology projects. Own project plans, timelines, RAID logs, and dependency”
What You'll Achieve.
Improved customer experience; Reduced cost to serve; Increased operational efficiency; Deliver business outcomes; Scalable, sustainable change
Industry & Context.
Structured thinking; Problem-solving
What They're Looking For.
Must Have
5+ years project management experience, Experience coordinating multi discipline teams, Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes, Structured thinking and problem-solving skills
Nice to Have
Experience in a professional services environment, Experience working in multinational and in onshore/offshore project set ups, Experience with CCaaS, AI, automation, or enterprise CX platform implementations, Certifications such as PMP, PRINCE2, Agile / Scrum, An interest in CX innovation, AI and continuous improvement
What You'll Do.
Lead end-to-end delivery of CX and technology projects
Coordinate cross-functional teams
Run governance forums
Support SteerCo / executive updates
Track delivery against scope
and expected outcomes
Proactively identify and escalate risks
Ensure solutions land effectively
Support adoption and change
Maintain stakeholder alignment
Translate scope into clear delivery plans
Support programme sequencing
dependencies and priorities
Identify and challenge overlaps
redundancies or competing priorities
joined-up delivery roadmap
and dependencies across multiple workstreams
Apply agile and hybrid methodologies
Enable speed where it adds value
and commercial discipline
Lead governance forums
Drive alignment across business
Establish and maintain working relationships
Spot opportunities to expand services
Manage the project commercials
Proactive identification of pressure points
Maintain focus on value tracking and benefits realisation
Surface risks to value early
Enable data-driven decision making
Work closely with technical and architecture teams
Manage risks across integrations
and third-party vendors
Support delivery across CX platforms
contact centre technologies
and scaling opportunities across initiatives
Act as the primary client interface
outcome-focused relationships
Establish and lead clear
structured communication and governance
Ensure stakeholders are consistently informed
transparent communication of progress
Enable timely decisions
Maintain confidence at all levels
challenge and influence stakeholders
Ensure expectations are managed
Ensure decisions are informed
Ensure outcomes remain aligned to business objectives
How You'll Work.
Team & Collaboration
Cross-functional teams; Client business stakeholders; Internal teams
Communication Scope
Executive updates; Stakeholder alignment; Client interface
Process & Methodology
Agile, Hybrid methodologies, RAID logs, Dependency management, Governance forums, SteerCo updates, Roadmap delivery
Full Job Description
## Description At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. About the Role We’re looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate. You’ll lead high-impact CX and digital transformation projects ensuring delivery doesn’t stop at go-live, but translates into real business outcomes such as improved customer experience, reduced cost to serve, and increased operational efficiency. You’ll work across people, process, and technology, partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable, sustainable change. Why Join Us Work on cutting-edge CX and AI-driven transformation programmes Exposure to enterprise clients and senior stakeholders Strong focus on outcomes, value, and impact, not just delivery Join a team that blends consulting, delivery, and innovation ## What you'll be doing Lead end-to-end delivery of CX and technology projects across multiple workstreams Own project plans, timelines, RAID logs, and dependency management Coordinate cross-functional teams (business, technology, vendors) Run governance forums and support SteerCo / executive updates Track delivery against scope, budget, and expected outcomes Proactively identify and escalate risks, issues, and trade-offs Ensure solutions land effectively and support adoption and change Maintain strong stakeholder alignment across client and internal teams Governance, Alignment & Project Portfolio Delivery Translate scope into clear delivery plans, milestones and measurable outcomes
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