M3USA
healthcare
SeniorProjectManager
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“Senior Project Manager at M3USA. Skills: project management, client satisfaction, on-time delivery, within budget delivery, cross-functional coordination, vendor management, stakeholder management. Manage international market research projects through entire project lifecycle. Ensure client satisfaction and project financial goals”
What You'll Achieve.
Ensuring client satisfaction; Project financial goals are at core of decision making; Delivering projects on time and within budget; Ensuring quality standards and timelines are met; Delivering timely and high-quality client updates; Ensuring smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding; Controlling project budget and achieving project financial goals; Ensure market research participants have a positive project experience; Provide to client the agreed deliverables within expected timelines and quality; Meet billing deadlines and goals; High adherence to internal processes; Successfully meet departmental objectives
Industry & Context.
Well-developed analytical and problem-solving skills; solution approach; issue resolution
Must be willing to work in UK shift hours
What They're Looking For.
Must Have
2-3 years’ experience in market research project management, preferably in healthcare, Exceptional time management, organizational skills and attention to detail, Able to work well & meet deadlines and under pressure, Exceptional written and verbal communication skills, Microsoft Office skills including Excel, Outlook, and Word, Well-developed analytical and problem-solving skills, Ability to work autonomously and in a team environment to successfully meet departmental objectives, Ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time
Nice to Have
Experience in international market research and management of complex projects, with a focus on healthcare, fieldwork, and collaboration with all teams involved in the project
What You'll Do.
Manage international market research projects through entire project lifecycle
Ensure client satisfaction and project financial goals
Project specifications review
Fieldwork and timelines planning
Coordination of project kick-off meetings
Project launch execution and analysis
Monitoring project recruitment
Controlling project budget
Achieving project financial goals
Ensure market research participants have a positive project experience
Provide agreed deliverables within expected timelines and quality
Meet billing deadlines and goals
Communication with clients
Comply with All Global operating procedures
Guiding and mentoring junior staff
Manage and leverage relationships with vendors
Partner with Sales and Client Service teams
Support the execution client service improvement plans
How You'll Work.
Team & Collaboration
Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities; Partner with Sales and Client Service teams to address issues and/or make recommendations; Ensuring collaboration with sales and other members of the team
Communication Scope
Exceptional written and verbal communication skills; Timely & effective communication with clients, ensuring they are kept fully informed on the progress of their projects; Communications with vendors
Process & Methodology
Manage international market research projects through entire project lifecycle, Project specifications review, Project set up, Resource planning, Fieldwork and timelines planning, Programming, translations, overlays and testing, Project launch execution and analysis, Fieldwork management, Monitoring project recruitment, Budget control, Achieving project financial goals, Manage and leverage relationships with vendors, Support the execution client service improvement plans
Full Job Description
About m360 Research(m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Business Unit Mission : All Global, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. All Global maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabiliti
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