Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch)
Project/Program/Product Management--Technical, Support Engineering, Advertising
SeniorProgrammaticSolutionsConsultant–Technical
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Programmatic Solutions Consultant – Technical at Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch). Skills: Programmatic advertising, Technical troubleshooting, DSP, API integration. Resolve customer campaign execution issues. Provide technical support to enterprise customers”
What You'll Achieve.
Enhance technical skills in programmatic advertising; Shape support strategy and technology approach
Industry & Context.
Technical troubleshooting; Advanced problem-solving; Root cause analysis; Troubleshooting; Debugging
What They're Looking For.
Must Have
5+ years programmatic advertising experience, 6+ years technical troubleshooting experience, Experience in technical writing, Knowledge of DSP ad platform architecture, Experience in customer-facing work, Proven track record executing SQL queries
Nice to Have
Scripting for automation experience, Advanced SQL skills, Written and verbal communication skills, Experience leading prioritization, Team scheduling experience, Time management experience, Meeting deadlines experience, Knowledge of BI analytics tools, Familiarity in working in Cloud ecosystem, Ability to effectively call APIs, Experience working with diverse data formats
What You'll Do.
Resolve customer campaign execution issues
Provide technical support to enterprise customers
Identify campaign configuration defects
Identify software defects
Reproduce complex cases
Own customer experience
Deliver on customer needs
Develop tools to scale service quality
Provide input for product prioritization
Address root causes of incidents
Handle complex customer issues
Perform root cause analysis
Provide prioritization input
Demonstrate technical expertise
Solve critical programmatic advertising issues
Serve as escalation point
Own resolution of complex issues
Communicate with internal teams
Provide proactive support
Prioritize issues using case management tools
Contribute to training
Contribute to documentation
Automate standard procedures
Analyze high-volume transaction data
Suggest customer experience improvements
Enhance technical skills
Drive continuous improvement
Shape support strategy
Shape technology approach
Identify emerging issues
Influence product prioritization
How You'll Work.
Team & Collaboration
Internal teams; Cross-organizational issues; Peers
Communication Scope
Technical writing; Written communication; Verbal communication; Executive presentations
Process & Methodology
Prioritization, Team scheduling, Time management
Full Job Description
Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Ads, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent. Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Ads' growing team based in Shanghai. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handling complex customer is
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