Amazon.com Services LLC
Advertising Technology
SeniorProgrammaticSolutionsConsultant-Technical
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“Senior Programmatic Solutions Consultant - Technical at Amazon.com Services LLC. Skills: Programmatic solutions, Technical consulting, Customer support. Resolve customer campaign execution issues. Provide technical support”
Industry & Context.
Problem-solving; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3+ years systems administrator experience, 3+ years engineering experience, 3+ years technical IT support experience, 3+ years cloud operations support experience
Nice to Have
6+ years technical troubleshooting experience
What You'll Do.
Resolve customer campaign execution issues
Provide technical support
Investigate customer issues
Identify campaign configuration defects
Identify software defects
Reproduce complex cases
Deliver on customer needs
Develop tools to scale service quality
Provide input for product prioritization
Handle complex customer issues
Perform root cause analysis
Provide prioritization input
Demonstrate technical expertise
Perform advanced problem-solving
Serve as escalation point
Own resolution of complex issues
Communicate with internal teams
Provide proactive support
Prioritize issues using case management tools
Contribute to training
Contribute to documentation
Automate standard procedures
Analyze high-volume transaction data
Suggest customer experience improvements
Enhance technical skills
Drive continuous improvement
Shape support strategy
Shape technology approach
Identify emerging issues
Influence product prioritization
How You'll Work.
Team & Collaboration
Cross-organizational issues; Internal teams
Communication Scope
Communicate trends
Full Job Description
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent. Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently han
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