Amazon Information Service
Advertising Technology
SeniorProgrammaticSolutionsConsultant
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“Senior Programmatic Solutions Consultant at Amazon Information Service. Skills: Programmatic advertising, Client relationship management, DSP expertise. Manage end-to-end customer experience. Develop customer expertise in DSP”
Industry & Context.
Root cause analysis; Troubleshooting; Data analysis
What They're Looking For.
Must Have
6+ years digital advertising, 6+ years client facing roles, 6+ years data analysis experience, Experience with annual brand planning, Experience with media planning, Experience creating processes, Experience improving tools, Experience in digital creative production, Experience in ad serving, Experience in cross-channel attribution, Experience in media analytics, Experience in omni-channel marketing, Experience in search engine marketing, Experience in search engine optimization, Experience analyzing data, Experience with best practices, Experience in client facing consultative role, Experience with large enterprise customers, Experience with complex enterprise customers, Experience with programmatic advertising technologies, Experience with Excel (Pivot Tables, VLookUps) advanced level, 2+ years digital product go-to-market strategy, 2+ years advertising product go-to-market strategy, 2+ years product sales strategy influence, 2+ years product development influence
Nice to Have
Experience with DSP, Experience with RTB, Experience with bid shading, Experience with machine learning optimization, Experience with ad verification, Experience with ad tracking, Experience with ad attribution, Experience with data visualization using Tableau, Experience with data visualization using Quicksight, Experience with SQL databases, Experience in mobile app advertising, Experience with mobile measurement partner integration, Experience with App CPI/ROAS/LTV performance improvement
What You'll Do.
Manage end-to-end customer experience
Develop customer expertise in DSP
Meet and exceed business objectives
Work with programmatic traders
Work with internal sales teams
Work with product teams
Work with support teams
Address customer needs
Deliver trainings on new features
Assist customer with beta feature
Consult in business strategy discussions
Consult in planning discussions
Provide oversight in campaign execution
Develop campaign optimization recommendations
Monitor campaign impact
Determine root causes of issues
Inform customers of best course
Advocate for customer in internal forums
Provide troubleshooting support
Triage issues when needed
Simplify customer feedback
Propagate customer feedback
Inform product design
Inform services design
Operate as trusted advisors
Ensure customers become proficient users
Drive adoption of Amazon technologies
Understand customer objectives
Address objectives using book of services
Address objectives using engagement best practices
Own relationship with trading desk managers
Engage with multiple customer levels
Provide onboarding services
Provide trade desk support plans
Provide feature training
Provide continuous product usage consultation
Provide industry best practices
Analyze data to identify improvements
Analyze data to identify root causes
Formulate enablement recommendations
Formulate adoption recommendations
Assist customers with product beta participation
Capture customer feedback
Collaborate with cross-functional teams
Define processes for PSC team
Improve processes for PSC team
Define tools for PSC team
Improve tools for PSC team
How You'll Work.
Team & Collaboration
Internal sales teams; Product teams; Support teams; Programmatic traders; Cross-functional Amazon teams
Communication Scope
Customer presentations; Client meetings; Business strategy discussions
Full Job Description
Amazon Ads is seeking a Senior Programmatic Solutions Consultant to join our team supporting Amazon DSP customers. Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising. As a Senior Programmatic Solutions Consultant (Sr. PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Senior Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs. A typical Sr. PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campai
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