Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, selling partner services
SeniorProgramManager,SellingPartnerTrust
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optimal for Senior candidates.
“Senior Program Manager, Selling Partner Trust at Amazon.com Services LLC. Skills: Program strategy, Cross-functional leadership, Operational excellence, Executive communication. Own program strategy, roadmap, and execution. Define program vision and success metrics”
What You'll Achieve.
Improve seller interaction with systems; Secure alignment and investment; Ensure cohesive end-to-end delivery; Measure impact and course-correct
Industry & Context.
Translate complex challenges; Resolve dependencies; Close gaps; Course-correct in real time; Drive closure on ambiguous topics
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Knowledge of general AI tools
What You'll Do.
Define program vision and success metrics
Lead cross-functional working groups
Resolve dependencies and escalations
Close gaps across workstreams
Drive execution from planning through launch
Establish program mechanisms
Define KPIs to measure impact
Serve as single-threaded leader
Build trusted relationships with stakeholders
Author executive-level documents
Own program communications
Drive closure on complex topics
Align goals and accountability
How You'll Work.
Team & Collaboration
Cross-functional teams; Across functional boundaries; Across organizations
Communication Scope
Executive communication; Leadership communication; Program communications
Process & Methodology
Program strategy, Roadmap planning, Execution management, Risk management, Milestone reviews, Launch readiness
Full Job Description
We are seeking a results-oriented Senior Program Manager to lead one of our most critical seller experience initiatives within Selling Partner Trust (SPT). This role sits at the intersection of product, policy, operations, and technology driving a cross-functional program that spans multiple organizations to fundamentally improve how sellers interact with Amazon's enforcement and remediation systems. You will own the end-to-end program strategy, roadmap, and delivery for a high-visibility initiative that directly impacts millions of selling partners worldwide. The ideal candidate is a builder who thrives in ambiguity, can influence without authority across organizational boundaries, and translates complex, cross-functional challenges into clear plans with measurable outcomes. This role offers significant autonomy, exposure to senior leadership, and serves as a launching pad for future senior leadership opportunities. Key job responsibilities Program Strategy & Cross-Functional Leadership - Own the end-to-end program strategy, roadmap, and execution for a flagship seller experience initiative spanning multiple organizations and areas (product, engineering, policy, operations, science) - Define program vision, success metrics, and strategic documents (narratives, PR/FAQs) that secure alignment and investment from senior leadership - Lead cross-functional working groups, driving alignment across organizations with competing priorities and resolving dependencies and escalations - Identify and close gaps across business, operations, product, and technical workstreams to ensure cohesive end-to-end delivery Program Delivery & Operational Excellence - Drive execution from planning through launch - managing scope, schedule, and risk across multiple parallel workstreams - Establish program mechanisms (milestone reviews, escalation paths, launch readiness checks) and define KPIs to measure impact and course-correct in real time Stakeholder Management & Executive Communication
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