Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics
SeniorProgramManager,In-LifeServices
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“Senior Program Manager, In-Life Services at Amazon.com Services LLC. Skills: Vendor governance, Operational performance, Maintenance initiatives. Drive vendor governance. Manage operational performance”
What You'll Achieve.
Improve service turnaround time; Improve vehicle availability; Improve repair quality; Improve escalation management; Improve operational consistency; Enhance DSP experience
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership, Bachelor's degree
Nice to Have
2+ years driving process improvements, Master's degree, MBA
What You'll Do.
Drive vendor governance
Manage operational performance
Define operational success metrics
Lead operational deep dives
Conduct root cause analysis
Identify systemic operational gaps
Identify performance risks
Improve maintenance operations
Improve repair operations
Partner cross-functionally
Improve operational performance
Improve execution consistency
Drive corrective action plans
Drive operational improvement initiatives
Support strategic maintenance initiatives
Develop scalable governance mechanisms
Develop operational processes
Improve accountability
Improve service consistency
Partner with technology teams
Partner with product teams
Improve operational tooling
Reduce operational friction
Support automation initiatives
Manage high-severity escalations
Maintain reporting mechanisms
Maintain operational analytics
Identify critical operational characteristics
Identify vendor performance trends
Identify emerging network risks
Improve operational readiness
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Product teams; Technology teams; Vendor leadership teams; Central Operations; Field teams
Communication Scope
Communicating results to senior leadership
Process & Methodology
Program management, End to end delivery
Full Job Description
In Life service (ILS) is part of the larger Global Fleet Product org ( GFP) with the mission is to enable vehicle readiness across Amazon Logistics’ last mile network by building scalable maintenance, repair, and operational support programs that improve fleet availability, operational efficiency, and Delivery Service Partner (DSP) experience. ILS serves as the central organization responsible for managing and evolving the end-to-end maintenance and repair ecosystem supporting Amazon’s delivery fleet, including vendor governance, repair operations, escalation management, operational tooling, maintenance workflows, and strategic fleet readiness programs. To support Amazon Logistics’ rapidly expanding delivery network, ILS partners closely with Delivery Service Partners (DSPs), Fleet Management Companies (FMCs), Fleet Service Suppliers (FSS), product and technology teams, and external maintenance vendors to ensure vehicles remain operationally ready while minimizing disruption to DSP operations. As Amazon’s fleet footprint and operational complexity continue to scale, fleet maintenance and repair operations remain a significant operational focus area. Fragmented workflows, inconsistent vendor execution, operational inefficiencies, and manual processes can negatively impact vehicle availability, repair turnaround times, and DSP experience. To address these challenges, ILS is continuously developing and scaling transformative maintenance programs, operational governance mechanisms, vendor management frameworks, and technology-enabled operational solutions that simplify maintenance operations, improve service consistency, and strengthen end-to-end DSP support. ILS is looking for a Sr. Program Manager to lead vendor governance, operational performance management, and strategic maintenance initiatives across Amazon’s fleet maintenance ecosystem. This leader will work cross-functionally with internal stakeholders, Fleet Management Companies (FMCs), Fleet Service Suppliers (
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