Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, finance
SeniorProgramManager,GlobalTax
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“Senior Program Manager, Global Tax at Amazon.com Services LLC. Skills: Program management, Tax audit, Data analytics, Process improvement. Drive 100% Tax team adoption of GAIA. Gather global tax requirements”
What You'll Achieve.
Achieve 100% Tax team onboarding to GAIA; Reduce manual data compilation time; Eliminate duplication of effort
Industry & Context.
Data-driven improvements; Root cause analysis
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Knowledge of general AI tools, Experience designing, implementing, and scaling upskilling programs, Experience forecasting workforce needs, Leveraging analytics to drive program decisions, Experience in tax, finance or related field, Experience designing and implementing controls, Experience performing audits over financial reporting
What You'll Do.
Drive 100% Tax team adoption of GAIA
Gather global tax requirements
Define roadmap for GAIA enhancements
Partner with Accounting's Audit Readiness Program
Establish standardized financial data delivery
Operationalize Tax Audit Readiness Champions network
Identify new workstreams
Support existing workstreams
Build scalable tax audit readiness capabilities
Translate between technical and business teams
Influence without authority
Drive adoption of new platforms
Drive adoption of new processes
Establish communication cadence
Own program plan for GAIA onboarding
and track GAIA feature enhancements
Consolidate requirements into prioritized roadmap
Establish governance for enhancement intake
Drive executive dashboard development
Support AI integration
Track and report adoption metrics
Identify adoption barriers
Implement change management strategies
Ensure sustained platform usage
Lead Tax-side partnership with Accounting
Define standard financial data requirements
Build automated data pipelines
Build self-service capabilities
Reduce manual data compilation time
Establish proper routing protocols
Launch new workstreams
Address emerging audit readiness gaps
Establish central routing for audit defects
Establish tracking for audit defects
Eliminate duplication of effort
Own monthly Business Reviews
Own quarterly Business Reviews
Cover program workstreams progress
Cover program workstreams risks
Cover program workstreams metrics
Cover program workstreams resource needs
Monitor execution across workstreams
Ensure no overlaps or duplications
Report on progress against program goals
How You'll Work.
Team & Collaboration
Cross-functional teams; Matrixed global organization; Technical teams; Tax business teams; Accounting partnership
Communication Scope
Communicating results; Executive presentations
Process & Methodology
Program management, Roadmap planning, Change management
Full Job Description
Amazon's Global Tax Organization is looking for a Senior Program Manager to lead the Tax Audit Program within Global Tax Services (GTS). This is a high-visibility, cross-functional role responsible for transforming how Amazon Tax prepares for and responds to tax authority examinations across 100+ jurisdictions worldwide. Amazon faces a rapidly growing tax audit landscape, with tax authorities deploying increasingly sophisticated data analytics and AI to scrutinize multinational operations. This role will own the end-to-end program that shifts Amazon Tax from reactive firefighting to proactive audit readiness at global scale. Reporting into GTS, you will serve as the central program owner accountable for interconnected workstreams: - Driving 100% Tax team adoption of GAIA—a unified audit management platform—and gathering global tax requirements to define clear roadmap for its enhancements - Partnering with Accounting's Audit Readiness Program (AARP) to establish standardized financial data delivery for tax audits - Operationalizing the Tax Audit Readiness Champions (TARC) network to scale tools, processes, and learnings across all Tax teams globally - Identifying and/or supporting new or existing workstreams that build scalable tax audit readiness capabilities for the future. This role sits at the intersection of tax operations, technology, and data—requiring someone who can translate between technical teams (FinTech, AFFS, InTech) and Tax business teams (Controversy, Compliance, Planning, FRC) with equal fluency. You will influence without authority across a matrixed global organization, drive adoption of new platforms and processes, and establish the governance, metrics, and communication cadence that give leadership visibility into audit readiness posture. Key job responsibilities GAIA Platform Adoption & Enhancement - Own the program plan to achieve 100% Tax team onboarding to GAIA - Partner with FinTech to define, prioritize, and track GAIA feature enhancements—
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