Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, global corporate
SeniorProgramManager,GlobalOperationsEmployeeExperience(GOEX)
“Senior Program Manager, Global Operations Employee Experience (GOEX) at Amazon.com Services LLC. Skills: Program management, Employee experience, Process improvement, Cross-functional collaboration. Lead complex company-wide projects. Develop new strategic initiatives”
What You'll Achieve.
Timely and effective delivery; Improve employee experience; Exceed customer expectations
Industry & Context.
Complex problem solving; Troubleshoot issues independently; Root cause analysis
Occasional planned travel domestically and internationally
What They're Looking For.
Must Have
6+ years program or project management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, end to end delivery, Experience communicating results to senior leadership, Experience working cross functionally with tech and non-tech teams, Experience in complex problem solving, Experience working in a tight schedule environment
Nice to Have
Master's degree or MBA, Experience implementing repeatable processes, Experience driving automation or standardization
What You'll Do.
Lead complex company-wide projects
Develop new strategic initiatives
Deliver mechanisms that improve employee experience
Drive continual improvements to existing program portfolios
Establish standard work
Build reporting/analytics tools
Monitor status against planned deliverables
Track resources and programs
Test and roll out programs
Analyze key metrics to uncover trends
Measure outcomes and outputs of projects
Develop perspective from data and anecdotes
Generate creative ways to scale ER programs
Develop innovative solutions
Own communications to program participants
Implement multilayer level of change management
Partner with teams to bring solutions to life
Build collaborative internal and external relationships
Gather information and feedback
Earn support and necessary resources
Troubleshoot issues independently
Drive issues to closure
How You'll Work.
Team & Collaboration
Cross-functional partners; Leadership stakeholders; Technical teams; Non-technical teams; Technology organizations; Business organizations; Services organizations; Operations leaders; HR leaders
Communication Scope
Communicate data findings; Own communications; Facilitate action
Process & Methodology
Program management, Project management, Scheduling, Planning, Risk management, Issue management, Action logs, Change management
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