SeniorProgramManager-ContentOps

Senior Program Manager, Content Operations Thought Industries, Docebo, or similar platforms also relevant Demonstrated ability to manage multiple concurrent workstreams across a complex, multi-product environment — you can hold context across several products and verticals simultaneously without losing track of priorities, dependencies, or stakeholders Demonstrated experience building or managing a ticket-to-knowledge-article workflow or similar content triage process Strong understanding of content taxonomy, metadata, and search optimization within help center or knowledge base environments Experience working within or alongside Zendesk — familiarity with help center structure, article management, and AI integration (Stylo or similar) Comfort working with data: you can pull and interpret content performance and ticket trend data without needing a dedicated analyst Ability to operate independently in an ambiguous, build-from-scratch environment — this function is new and the infrastructure largely doesn’t exist yet Strongly Preferred Experience in a multi-product or multi-vertical SaaS environment Familiarity with AI-assisted content creation tools and workflows Experience working with or alongside support operations teams — you understand how ticket data works and how to use it Background in instructional design, curriculum development, or customer education — even if operations has been your primary focus THE TECHNOLOGY ECOSYSTEM YOU’LL WORK IN Platform How It Fits Skilljar Primary LMS — you own it Zendesk Help center infrastructure across all verticals — your primary audit and publishing surface Stylo (Assist, Solve, Scribe) AI layer on top of Zendesk — Scribe specifically is your content drafting and gap detection tool Claude / ChatGPT Enterprise Approved AI tools for content creation workflows Confluence Internal knowledge base — source material for content migration and article drafting Jira Product release tracking — input for content update triggers Microsof