Amazon Data Services, Inc.
Project/Program/Product Management--Non-Tech, Program Management, Cloud Computing
SeniorProgramManager,AWSDCCInCommunities
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“Senior Program Manager, AWS DCC InCommunities at Amazon Data Services, Inc.. Skills: Program management, Business operations, Analytics, AI adoption. Design operational frameworks. Implement operational processes”
What You'll Achieve.
Maximize impact; Maximize efficiency
Industry & Context.
Analytical skills; Problem-solving skills; Data-driven decision making
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics, Experience owning program strategy, Bachelor's degree, 7+ years experience in program management, business operations, or analytics, Proven track record of building and scaling operational processes, Experience managing complex, cross-functional programs, Analytical and problem-solving skills, Excellent written and verbal communication skills, Demonstrated ability to work independently
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Experience in education, social impact, or community programs, Experience with statistical analysis, Experience working in a high-growth technology company, Track record of implementing automation
What You'll Do.
Design operational frameworks
Implement operational processes
Implement operational tools
Lead quarterly planning processes
Lead annual planning processes
Establish operational metrics
Maintain operational metrics
Track program performance
Track social impact outcomes
Track business outcomes
Drive continuous improvement initiatives
Eliminate inefficiencies
Build analytics infrastructure
Maintain analytics infrastructure
Measure program impact
Measure program reach
Measure program effectiveness
Develop reporting frameworks
Provide visibility into metrics
Conduct deep-dive analyses
Identify community sentiment trends
Conduct community needs assessments
Create executive-level reports
Create executive-level presentations
Communicate recommendations
Evolve mechanisms to leverage AI
Support leadership in developing strategy
Identify opportunities for program expansion
Prioritize opportunities for program expansion
Identify opportunities for program optimization
Prioritize opportunities for program optimization
Identify opportunities for program sunset
Prioritize opportunities for program sunset
Develop business cases
Develop SROI analyses
Track progress against strategic goals
Report on progress against strategic goals
Track progress against commitments
Report on progress against commitments
How You'll Work.
Team & Collaboration
Cross-functional teams; Community engagement managers; Program teams; Amazon social impact teams; Public Policy; Finance
Communication Scope
Written communication; Verbal communication; Executive presentations
Process & Methodology
Program management, Project management
Full Job Description
We are seeking an experienced Senior Program Manager to lead Analytics & Business Operations and drive operational excellence and data-driven decision making across the AWS InCommunities organization. This role will be responsible for establishing scalable operational frameworks, developing analytics capabilities, and providing strategic insights that enable the team to maximize impact and efficiency. The ideal candidate will combine strong program management skills with analytical expertise, demonstrating the ability to translate complex data into actionable insights while building systems and processes that scale. You will work cross-functionally with community engagement managers, program teams, Amazon social impact teams, Public Policy, finance and others to optimize investments in our communities and measure program effectiveness. The ideal candidate must bring strong AI skills and a proven track record of driving AI adoption within their organization, coupled with a strong interest in exploring how emerging AI technologies can transform community impact measurement and operational processes. Key job responsibilities Operational Excellence - Design and implement operational frameworks, processes, and tools that enable the InCommunities team to scale efficiently - Lead quarterly and annual planning processes (OP1/OP2), including resource allocation, budgeting, and goal setting - Establish and maintain operational metrics and dashboards to track program performance, social impact outcomes and business outcomes - Drive continuous improvement initiatives to streamline workflows and eliminate inefficiencies Analytics & Insights - Build and maintain comprehensive analytics infrastructure to measure program impact, reach, and effectiveness - Develop data models and reporting frameworks that provide visibility into key performance metrics - Conduct deep-dive analyses to identify community sentiment trends, conduct community needs assessments, and opportunities - Create
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