McKesson
healthcare
SeniorProgramManager
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“Senior Program Manager at McKesson. Skills: operational program execution, cross-functional coordination, vendor/stakeholder management, continuous improvement. Lead operational program execution for continuous improvement. Serve as accountable program manager for business-sponsored projects”
What You'll Achieve.
ensuring continuous improvement initiatives, platform maintenance and technology improvements, service operations backlog, and business-sponsored projects are delivered with rigor, transparency, and alignment to the service strategy; translates operational demand into structured delivery plans; maintains delivery cadence across contact center platforms; coordinate sprint planning, release management, and cross-platform dependency resolution; accelerate delivery reporting; improve decision-making; drive continuous improvement in program management practices; ensuring the steady-state service organization operates with the discipline and velocity required to support multiple business units and a complex multi-platform environment; ensuring delivery rigor, milestone tracking, and alignment with service strategy; accelerate program delivery; enhance reporting accuracy; improve forecasting; drive decision-making velocity; resolve delivery blockers; maintain stakeholder alignment; ensure consistent operational delivery across the portfolio
Industry & Context.
analytical and problem-solving skills; synthesize data into actionable delivery insights
General Office Demands, 2 days a week in office, Candidate must be authorized to work in the Canada
What They're Looking For.
Must Have
Degree or equivalent and typically requires 10+ years of relevant experience, Less years required if has relevant Master’s or Doctorate qualifications, proficiency in program and project management methodologies (Agile, Scrum, Kanban) with experience managing operational delivery portfolios in technology organizations, Experience coordinating delivery across multiple technology platforms and cross-functional teams in enterprise environments, Demonstrated ability to manage backlogs, sprint cadences, and release coordination in a multi-platform environment with competing priorities, Applied AI fluency - active use of AI assistants (Claude, Copilot, ChatGPT) and automation tools to accelerate personal and team productivity, improve reporting, and drive delivery efficiency, analytical and problem-solving skills with the ability to synthesize data into actionable delivery insights and executive-ready reporting, Excellent communication skills with the ability to present program status, risks, and trade-off recommendations to senior leadership, Ability to build productive partnerships with service managers, engineering leaders, and business unit stakeholders in a matrixed environment, Experience with change management coordination, ensuring technology changes are adopted effectively across stakeholder groups, Financial awareness with the ability to track program costs, support budget planning, and communicate resource investment decisions
Nice to Have
Knowledge of contact center technologies (CCaaS, IVR, workforce management, quality management) or enterprise technology platforms
What You'll Do.
Lead operational program execution for continuous improvement
Serve as accountable program manager for business-sponsored projects
Partner with service managers to translate demand into actionable plans
Coordinate sprint planning
release coordination across platforms
Drive delivery reporting and provide transparency to leadership
Support capacity planning with engineering management
Manage platform maintenance and technology improvement activities
Leverage AI tools and automation to accelerate program delivery
Facilitate cross-functional coordination between partners
Establish and maintain program management standards
How You'll Work.
Team & Collaboration
Partner with service managers; Coordinate sprint planning, release management; Facilitate cross-functional coordination between engineering, service management, and business unit partners; Build productive partnerships with service managers, engineering leaders, and business unit stakeholders
Communication Scope
Excellent communication skills; present program status; risks; trade-off recommendations to senior leadership
Process & Methodology
program management methodologies, project management methodologies, Agile, Scrum, Kanban, operational delivery portfolios, manage backlogs, sprint cadences, release coordination, program management standards, governance practices
Full Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior Program Manager drives operational program execution across the Contact Center Technology Services portfolio. This role ensures that continuous improvement initiatives, platform maintenance and technology improvements, service operations backlog, and business-sponsored projects are delivered with rigor, transparency, and alignment to the service strategy. Working closely with service managers, this position translates operational demand into structured delivery plans and maintains delivery cadence across contact center platforms. Operating within McKesson's enterprise contact center technology function, the Senior Program Manager partners with engineering and service management leaders to coordinate sprint planning, release management, and cross-platform dependency resolution. The role leverages AI-enabled tools and automation to accelerate delivery reporting, improve decision-making, and drive continuous improvement in program management practices. This position is critical to ensuring the steady-state service organization operates with the discipline and velocity required to support multiple business units and a complex multi-platform environment. **Key Responsibilities** * Lead operational program execution for continuous improvement, platform maintenance, and service operations backlog across the contact center technology portfolio * Serve as the acc
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