Amazon.com Services LLC
Consumables
SeniorProgramManager
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“Senior Program Manager at Amazon.com Services LLC. Skills: Product strategy, Roadmap development, User stories, Cross-functional collaboration. Lead development of vision and roadmap. Understand and advocate for improvements”
What You'll Achieve.
Drive positive customer experience; Deliver results
Industry & Context.
Solving difficult business problems; Data analysis; Risk assessment
What They're Looking For.
Must Have
5+ years of program or project management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, end to end delivery, Communicating results to senior leadership, Bachelor's degree
Nice to Have
2+ years of driving process improvements, Master's degree, or MBA, Knowledge of database systems, SQL knowledge, Analytical skills, Excellent communication skills, Excellent interpersonal skills, Ability to collaborate across diverse teams, Demonstrated ability to influence decision-making
What You'll Do.
Lead development of vision and roadmap
Understand and advocate for improvements
Synthesize customer data
Envision and implement shopping experience enhancements
Identify and address customer pain-points
Translate customer shopping patterns into user stories
Build a feature roadmap
Influence and drive feature prioritization
Develop and nurture new ideas
Apply high standards to weed out ideas
Collaborate with team members
Work with development teams
Work with business groups
Present projects to senior leadership
Build and execute new initiatives
Develop long-term strategy
Elevate strategic projects
Drive positive customer experience
Build relationships with stakeholders
Develop functional requirements
launch and scale processes
Analyze and leverage data
Identify mechanisms to mitigate risk
Establish repeatable practices
Develop roadmap to stakeholders
Craft vision and roadmap
Address key pain-points
Utilize understanding of customer behavior
Translate data into actionable user stories
Identify opportunities for improving shopping experience
Work closely with stakeholders
Align on goals and timeline
Understand customer experience levers
Understand financial levers
Prioritize customer experience
Prioritize financial levers
Manage customer experience
Manage financial levers
Ensure alignment between goals and objectives
Demonstrate program management skills
Deliver results in fast-paced environment
Deliver results in ambiguous environment
Timely delivery of large-scale projects
Own end to end delivery of strategy
Communicate results to senior leadership
Operate independently
Uphold accountability
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership; External stakeholders; Internal stakeholders; Development teams; Business groups
Communication Scope
Presenting projects; Communicating results
Process & Methodology
Program management, Roadmap planning, End to end delivery
Full Job Description
We're seeking a highly skilled Senior Program Manager to join our dynamic team within the Amazon Vendor Services (AVS) organization. As a Senior Program Manager, you will lead the development of our vision and roadmap, focusing on understanding and advocating for improvements upon the customer and vendor experience. Your role will involve synthesizing customer data, both qualitative and quantitative, to envision and implement shopping experience enhancements. This PM will have direct access to an industry-renowned CPG vendor partner to identify and address customer pain-points at scale. This PM must be able to translate customer shopping patterns into user stories and must also have experience building a feature roadmap. Simultaneously, this PM will be expected to influence and drive feature prioritization with various teams across Amazon. The successful Sr. PM: - Has prior product or program management experience and strong understanding on the intricacies of working with strategic, cross-category and cross-GL brands and stakeholder teams - Is a smart, hard-working and a creative person who loves solving difficult business problems and 'getting things done' - Can think big to develop and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful, with a healthy disregard for ‘the ways things have been’ - Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis - Has the ability to partner to build and execute on new initiatives and roadmaps each year - Has the ability to develop a long-term strategy working with external and internal stakeholders, to elevate strategic projects and drive positive customer experience - Earns trust quickly and build relationships stakeholders across the organization - Develops clear and detailed SOPs and functional requirements - Partners with key stakeholders global
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