ADCI
Project/Program/Product Management--Non-Tech, Program Management, Retail
SeniorProgramManager,ACCXUDE(RBS)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Program Manager, ACCX UDE (RBS) at ADCI. Skills: Program Management, Defect Elimination, Stakeholder Management. Manage ambiguity. Develop program strategy”
What You'll Achieve.
Deliver on business KPI's; Scale the business; Achieve targets on business metrics; Achieve targets on operational metrics; Achieve targets on automation
Industry & Context.
Defect Elimination; Root Cause Analysis
What They're Looking For.
Must Have
7+ years cross functional project delivery, 7+ years program management, 5+ years cross functional tech/non-tech teams, Define program requirements, Use data and metrics for improvements, Manage teams
Nice to Have
Manage, analyze, and communicate results to senior leadership
What You'll Do.
Develop program strategy
Improve business metrics
Identify system defects
Design solutions for defect elimination
Understand partner team problems
Identify sweet spots for relationships
Deliver results based on business impact
Define steps for customer experience
Lead stakeholder reviews
How You'll Work.
Team & Collaboration
Partner with upstream tech teams; Work with senior leadership; Engage with WW Retail teams; Build customer confidence; Partner with owner teams; Enable relationships with stakeholders
Process & Methodology
Program Management, Project Management
Full Job Description
The Accelerating Catalog and Customer Experience (ACCX) RBS team is looking for a Program Manager to drive defect elimination for WW Amazon Vendor Services (AVS) program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations. Candidate Profile Candidate will have 5+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. Key job responsibilities Responsibilities of this leader include: 1) Ambiguity Management: You will be working in a challenging environment where there is no clear ‘right’ path or solution defined earlier. 2) Program Development: Developing the strategy to improve the business metrics and align with leadership. 3) UDE: Identify system defects requiring manual efforts downstream, partner with owner teams and design
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