Cortex
Technology
SeniorProfessionalServicesEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Professional Services Engineer at Cortex. Skills: Professional Services, Customer engagements, Technical consulting. Act as technical consultant. Own customer engagements”
What You'll Achieve.
Reduce incidents by 30%; Improve MTTR by 50%
Industry & Context.
Solving real technical problems; Translating complex systems
What They're Looking For.
Must Have
Customer-facing technical roles, Integrate SaaS tools via APIs, Familiarity with modern engineering ecosystems, Comfortable working with JSON and YAML
Nice to Have
Python, SQL, Scripting
What You'll Do.
Act as technical consultant
Own customer engagements
Design architecture diagrams
Create architecture diagrams
Communicate architecture diagrams
Guide customers on data ingestion
Guide customers on orchestration
Create customer-facing guides
Create best-practice documentation
Plan enablement workshops
Facilitate enablement workshops
Contribute internal content
Implement advanced use cases
How You'll Work.
Team & Collaboration
Work closely with customers; Collaborate with stakeholders; Collaborate with engineers; Collaborate with platform teams; Collaborate with Product Managers; Collaborate with Engineering Leadership; Collaborate with CTOs
Communication Scope
Architecture diagrams; Enablement workshops
Full Job Description
🧠 About Cortex Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one. Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building. 📍Location We’re fully remote and typically welcome candidates from anywhere in the US. However, for this specific position, we are ideally looking for candidates located in the AMER Pacific Time Zone due to a portion of the book of business being located in ANZ/APAC regions. 🤝 The Team Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round here. 💼 The Role As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach. You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions. You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs. 🛠️ What You’ll Do Customer Engagement create and communicate architecture diagrams for Cortex setups and ingest
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