Rbc
SeniorProductionSupportTechnicalAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Production Support Technical Analyst at Rbc. Skills: Production Support, Technical Systems Analysis, Application and Infrastructure Support, Problem Resolution. provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems. oversee the end-to-end infrastructure needs”
What You'll Achieve.
maintain or improve performance across multiple systems; meet stakeholder needs; deliver trusted advice to help our clients thrive and communities prosper; making a difference to our communities; achieving success that is mutual; make a difference and lasting impact; drive innovation; grow professionally; create value for our clients and communities
Industry & Context.
analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applications; problem resolution; Group Problem Solving
24/7 support, Carry the production support Samsung/iPhone on a rotation basis with backup support
What They're Looking For.
Must Have
technical background, 5+ years’ experience on various system platforms, analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applications, Experience in IT development, support and implementation life cycles
Nice to Have
IBM Mainframe or HP NonStop experience, JCL, COBOL, CICS, ZEKE, MS, DB2, JIRA, Helios, Github, Linux, Unix, Python, Base24, Interac, HPE NonStop, network knowledge, Spring Boot microservices, React front-end applications, Restful APIs, Cloud Native & containerized solutions, Linux based Microservices, Python, Agile methodologies, CI/CD pipelines, Coding & Peer reviews, Deployment support
What You'll Do.
provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems
oversee the end-to-end infrastructure needs
recommend and implement solutions that meet stakeholder needs
Perform end-to-end capacity and performance-tuning
manage and resolve application and infrastructure issues
Provide consulting services on new infrastructure initiatives
and analyzes business and system needs
exploring alternative options to recommend technology solutions and designs
Develops proposals for senior management
Partner with both internal and external groups for problem resolution and implementation of support initiatives/defect
Carry the production support Samsung/iPhone on a rotation basis with backup support
How You'll Work.
Team & Collaboration
work with both internal and external partners; Act as the primary IT liaison with multiple interfacing applications, RBC IT infrastructure teams, 3rd party vendors, and business partners; Partner with both internal and external groups for problem resolution and implementation of support initiatives/defect; working together to deliver trusted advice; collaboration; collaborate
Communication Scope
IT liaison
Process & Methodology
implementation life cycles, Agile methodologies
Full Job Description
**_Job Description_** **What is the Opportunity?** As a Senior Technical Systems Analyst, you will work with both internal and external partners to provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems, which processes over 5 billion transactions annually. In addition, you will oversee the end-to-end infrastructure needs and partner with RBC IT infrastructure teams to research, recommend and implement the solutions that meet stakeholder needs. **What will you do?** * Act as the primary IT liaison with multiple interfacing applications, RBC IT infrastructure teams, 3rd party vendors, and business partners * Perform end-to-end capacity and performance-tuning to maintain or improve performance across multiple systems * Apply analytical and technical skills to proactively identify, track, manage and resolve application and infrastructure issues * Provide consulting services on new infrastructure initiatives. Assesses, researches, and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs. Develops proposals for senior management, as required * Partner with both internal and external groups for problem resolution and implementation of support initiatives/defect * Adhere to standards concerning process, documentation and personal conduct * Carry the production support Samsung/iPhone on a rotation basis with backup support **What do you need to succeed?** **Must have:** * Strong technical background, 5+ years’ experience on various system platforms * Strong analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applications. * Experience in IT development, support and implementation life cycles * Technical skills (Nice to have a combination of these skillset) – IBM Mainframe or HP NonStop experience - JCL, COBOL, CICS, ZEKE, MS, DB2, JIRA, Helios, Github, Linux, Unix, Python & any Base24, Interac, HPE NonStop and netw
Applying for this Senior Production Support Technical Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Rbc?
Real rants from real employees. Read before you apply.