SimCorp
FinTech
SeniorProductionSupportConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Senior Production Support Consultant at SimCorp. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, production support, asset servicing, financial transactions, financial messaging, SWIFT, connectivity, system issues, process issues, trade capture, transaction settlement, data integrity, ticketing system, Salesforce, change requests. Oversee the daily operations of the Asset Service Hub, ensuri”
What You'll Achieve.
ensuring accurate and timely processing of financial transactions and messages; enhancing efficiency and customer experience; providing best-in-class solutions to our clients
Industry & Context.
overcome issues encountered by these clients; Lead root cause analysis for issues related to transaction flows and financial messaging; diagnose and resolve challenges in SWIFT and non-SWIFT data flows; investigate and troubleshoot connectivity, system and process issues; clarify and resolve connectivity issues impacting trade capture, transaction settlement, reconciliation, and data integrity; Drive resolution of tickets; Skilled at navigating ambiguity, managing incomplete information, and resolving discrepancies effectively
What They're Looking For.
Must Have
Experience in post-trade settlement processes within the buy-side / asset management world, Solid understanding of post trade workflows, e. g. , trade confirmation, tax, settlement, and reconciliation, Good familiarity of equities, fixed income, ETDs and OTC derivatives, Experience with relevant SWIFT MTs for the mentioned post trade data flows and their content, Understanding of data interfacing, mapping, data and interface requirements, General knowledge of testing processes (unit testing, systems integrations testing) and project requirements, Practical experience in production support within asset management or asset servicing (SimCorp Dimension or equivalent), Previous experience working for a custodian or asset servicer in a similar capacity, Ability to bridge business and IT perspectives in asset processing, Senior-level capability to manage business communication effectively, Fluency in business and technical English, Ability to work collaboratively within global teams, Skilled at navigating ambiguity, managing incomplete information, and resolving discrepancies effectively
What You'll Do.
Oversee the daily operations of the Asset Service Hub
ensuring accurate and timely processing of financial transactions and messages
including reconciliation
and settlement activities
through bidirectional data exchange between third parties
and SimCorp’s Dimension platform
Lead root cause analysis for issues related to transaction flows and financial messaging
collaborating closely with internal and external teams
Coordinate with external partners’ help desks to diagnose and resolve challenges in SWIFT and non-SWIFT data flows
Engage with multiple internal teams to investigate and troubleshoot connectivity
system and process issues
Communicate with custodians
brokers and asset managers to clarify and resolve connectivity issues impacting trade capture
transaction settlement
Monitor and manage cases within the ticketing system (currently Salesforce)
ensuring timely updates and accurate documentation
Drive resolution of tickets
including change requests
while maintaining high service standards
Demonstrate proactivity in learning and applying new technologies
design and implement processes from scratch
identify and implement continuous improvement initiatives
enhancing efficiency and customer experience
Document best practices and promote knowledge sharing within the team
Mentor and guide team members
acting as a knowledge multiplier and supporting professional growth
How You'll Work.
Team & Collaboration
collaborating closely with internal and external teams; Engage with multiple internal teams; Communicate with custodians, brokers and asset managers; work collaboratively within global teams
Communication Scope
Senior-level capability to manage business communication effectively; Fluency in business and technical English
Process & Methodology
project requirements
Full Job Description
**WHAT MAKES US, US** Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! **WHY THIS ROLE IS IMPORTANT TO US** SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Senior Production Support Consultant. This is a truly global role, based in our Warsaw office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us! **WHAT YOU WILL BE RESPONSIBLE FOR** * Oversee the daily operations of the Asset Service Hub, ensuring accurate and timely processing of financial transactions and messages, including reconciliation, matching, and settlement activities, through bidirectional data exchange between third parties, clients, and SimCorp’s Dimension platform. * Lead root cause analysis for issues related to transaction flows and financial messaging, collaborating closely with internal and external teams. * Coordinate with ext
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