Workday
SeniorProductionReadinessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Production Readiness Manager at Workday. Skills: Customer success, Technical support, Project management. Provide personalized support during deployment period. Ensure Workday product delivers maximum performance”
Industry & Context.
Problem solving; Analytical skills; Troubleshooting
APJ shift, 6:30am to 3:30pm India time
What They're Looking For.
Must Have
BS or MS in Technical Degree or equivalent technical work experience, 4+ years product support, customer success, account management or consulting for complex B2B enterprise software, 4+ years implementing or managing complex SaaS solution, Fluent spoken and written English, 7+ years technical support for complex software and environment issues, 5+ years customer support, product support, or consulting with ERP system performance focus
Nice to Have
Crisis management experience is a plus, Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications
What You'll Do.
Provide personalized support during deployment period
Ensure Workday product delivers maximum performance
Guide customers through pre-deployment performance testing
Guide customers through business-critical activities in production
Coordinate internally to meet project deliverables
Help customers improve performance
Help customers manage operations
Ensure successful performance testing
Ensure successful transition to production
Collaborate with internal teams
Drive resolution of performance issues
Advocate for customers
Take ownership of engagement during deployment
Build relationships with customers
Build relationships with implementation partners
Manage customer expectations
Use indirect influence to drive timely issue resolution
Resolve performance issues
Own and drive customer escalations
Coordinate team efforts to solve problems
Manage challenges in a fast-paced environment
Learn new products quickly
Handle day-to-day work challenges confidently
Adjust to shifting priorities
How You'll Work.
Team & Collaboration
Cross-functional relationships; Internal teams; Senior Leadership; Technical staff; Functional staff; Customers; Implementation partners
Communication Scope
Verbal communication; Presentation skills; Written communication
Process & Methodology
Project management, Manage competing priorities
Full Job Description
**Your work days are brighter here.** We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. **About the Team** We are a proactive team within the Customer Support Organization that provides personalised support during deployment period. We are dedicated to ensuring the Workday product delivers maximum performance, we guide our largest and most strategic customers through pre-deployment performance testing and business-critical activities in production. By coordinating internally to meet project deliverables on time, we help customers improve performance and effectively manage their operations. **About the Role** The Production Readiness Manager/Senior Production Readiness Manager is a customer-facing role that combines technical expertise, project management, and customer relations. Assigned to large deployments or high-volume business-critical activities, the The Production Readiness Manager ensures successf
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