Workday

SeniorProductionReadinessManager

₹25–40L ~AI est. Pune, India FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Production Readiness Manager at Workday. Skills: Customer success, Technical support, Project management. Provide personalized support during deployment period. Ensure Workday product delivers maximum performance”

Industry & Context.

Problems you'll solve

Problem solving; Analytical skills; Troubleshooting

Eligibility Requirements

APJ shift, 6:30am to 3:30pm India time

What They're Looking For.

Must Have

BS or MS in Technical Degree or equivalent technical work experience, 4+ years product support, customer success, account management or consulting for complex B2B enterprise software, 4+ years implementing or managing complex SaaS solution, Fluent spoken and written English, 7+ years technical support for complex software and environment issues, 5+ years customer support, product support, or consulting with ERP system performance focus

Nice to Have

Crisis management experience is a plus, Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications

What You'll Do.

Provide personalized support during deployment period

Ensure Workday product delivers maximum performance

Guide customers through pre-deployment performance testing

Guide customers through business-critical activities in production

Coordinate internally to meet project deliverables

Help customers improve performance

Help customers manage operations

Ensure successful performance testing

Ensure successful transition to production

Collaborate with internal teams

Drive resolution of performance issues

Advocate for customers

Take ownership of engagement during deployment

Build relationships with customers

Build relationships with implementation partners

Manage customer expectations

Use indirect influence to drive timely issue resolution

Resolve performance issues

Own and drive customer escalations

Coordinate team efforts to solve problems

Manage challenges in a fast-paced environment

Learn new products quickly

Handle day-to-day work challenges confidently

Adjust to shifting priorities

How You'll Work.

Team & Collaboration

Cross-functional relationships; Internal teams; Senior Leadership; Technical staff; Functional staff; Customers; Implementation partners

Communication Scope

Verbal communication; Presentation skills; Written communication

Process & Methodology

Project management, Manage competing priorities

Full Job Description

**Your work days are brighter here.** We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. **About the Team** We are a proactive team within the Customer Support Organization that provides personalised support during deployment period. We are dedicated to ensuring the Workday product delivers maximum performance, we guide our largest and most strategic customers through pre-deployment performance testing and business-critical activities in production. By coordinating internally to meet project deliverables on time, we help customers improve performance and effectively manage their operations. **About the Role** The Production Readiness Manager/Senior Production Readiness Manager is a customer-facing role that combines technical expertise, project management, and customer relations. Assigned to large deployments or high-volume business-critical activities, the The Production Readiness Manager ensures successf

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