Tilt
Product & Design
SeniorProduct/UserResearcher(Contract)
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“Senior Product/User Researcher (Contract) at Tilt. Skills: Research program development, Continuous rolling research program, Mixed-methods research execution, Strategic research initiatives. Establish research philosophy, standards, and best practices across the organization. Define frameworks, templates, and governance that improve rigor and mitigate bias in research execution”
What You'll Achieve.
meaningfully inform product development; bring rigor, clarity, and insight into product decision-making; improve product quality; reduce bias in decision-making; enabling teams to learn from users continuously
Industry & Context.
What They're Looking For.
Must Have
Senior-level experience in product/UX research within digital product organizations, Demonstrated ability to establish research practices in environments without mature research infrastructure, mixed-methods expertise with clear judgment on methodology selection, Experience operating continuous or rolling research programs, Deep understanding of research rigor, bias mitigation, and insight synthesis, Ability to elevate organizational research literacy and coach non-researchers on best practices, partnership with design and product leadership, Comfortable operating with high autonomy, ambiguity, and program ownership
Nice to Have
Experience managing research vendors or agencies, Experience building research ops infrastructure or participant panels, Background working in design-led product organizations
What You'll Do.
Establish research philosophy
and best practices across the organization
and governance that improve rigor and mitigate bias in research execution
and PM teams on research methodology
and appropriate application
Build scalable research infrastructure including participant recruitment
and knowledge management
Own and operate a continuous rolling research program enabling ongoing user feedback across product development
Partner with teams to intake research needs and translate them into structured
methodologically sound test plans
Recruit and facilitate participant sessions on an ongoing basis
adjusting cadence based on product priorities and research complexity
Synthesize findings into actionable insights that inform product direction and design decisions
Maintain a sustainable research rhythm that balances responsiveness with depth and methodological rigor
Determine and apply appropriate qualitative and quantitative methodologies across discovery and evaluative research
Ensure research rigor
and methodological clarity across studies
Define and lead longer-term research programs to deepen understanding of users
Manage external research agencies for larger scoped studies (1–2 per quarter or half-year) with leadership approval
Drive synthesis across studies to develop durable user insights and profiles that guide product strategy
How You'll Work.
Team & Collaboration
partnering closely with the Head of Design and the product design team; Educate product, design, and PM teams on research methodology, interpretation, and appropriate application; Partner with teams to intake research needs; partnership with design and product leadership
Communication Scope
elevate organizational research literacy; coach non-researchers on best practices
Process & Methodology
program ownership, Manage external research agencies for larger scoped studies
Full Job Description
JOIN THE TILT TEAM At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward. THE OPPORTUNITY: SENIOR PRODUCT/USER RESEARCHER (CONTRACT) We are hiring a senior Product/User Researcher to establish and lead research practices that meaningfully inform product development. Research today is conducted inconsistently and without formal methodology, and this role will define the philosophy, standards, and operating model required to bring rigor, clarity, and insight into product decision-making. This is a foundational hire reporting into product and design leadership, partnering closely with the Head of Design and the product design team. The role requires a highly autonomous researcher capable of building a research program from the ground up while operating as a hands-on practitioner. This is a product research role, not a market or consumer marketing research position. HOW YOU'LL MAKE AN IMPACT - Research program development - Establish research philosophy, standards, and best practices across the organization - Define frameworks, templates, and governance that improve rigor and mitigate bias in research execution - Educate product, design, and PM teams on research methodology, interpretation, and appropriate application - Build scalable research infrastructure including participant recruitment, insight synthesis, and knowledge management - Continuous rolling research program - Own and operate a continuous rolling research program enabling ongoing user feedback across product development - Partner with teams to intake research needs and translate them into structured, methodologically sound test plans - Recrui
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