Mastercard
Financial Services
SeniorProductSpecialist–SMEPartnerEnablement
“Senior Product Specialist – SME Partner Enablement at Mastercard. Skills: Product execution, Risk management, Partner enablement. Own onboarding delivery end-to-end. Act as primary onboarding point of contact”
What You'll Achieve.
Own onboarding outcomes; Risks and issues identified early; Risks and issues resolved efficiently; SME onboarding faster; SME onboarding clearer; SME onboarding more consistent
Industry & Context.
Problem-solving; Resolving issues
What They're Looking For.
Must Have
Bachelor's degree or equivalent practical experience, Experience in product operations, Experience in partner enablement, Experience in risk, Experience in compliance, Experience in sourcing, Experience working with partners of varying size, Experience working with partners of varying complexity, Experience working with partners of varying sophistication, Stakeholder management skills, Problem-solving skills, Decision-making skills, Comfortable operating autonomously
Nice to Have
Master's degree preferred
What You'll Do.
Own onboarding delivery end-to-end
Act as primary onboarding point of contact
Proactively manage risks
Proactively manage dependencies
Proactively manage cross-functional blockers
Resolve issues before they escalate
Guide partners through onboarding
Guide partners through remediation
Guide partners through documentation requirements
Identify recurring friction points
Identify opportunities for improvement
Recommend standardisation
Recommend simplification
Create onboarding playbooks
Maintain onboarding playbooks
Create onboarding templates
Maintain onboarding templates
Create onboarding FAQs
Maintain onboarding FAQs
Provide clear updates to leadership
Provide actionable updates to leadership
Provide clear insights to leadership
Provide actionable insights to leadership
Mentor Product Specialists
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner collaboration
Communication Scope
Actionable updates; Actionable insights
Process & Methodology
Roadmap planning
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